Condo Media - January 2023 - 42
Best Practices Communication
It's All
About TLC
Transparency, Listening,
and Communication
[By Mary-Joy A. Howes, Esq.]
Serving on an association's board is not an easy
task - in fact, many refer to it as a " thankless job. "
I'm often asked what board members can do to make
unit owners happier in the community and more
appreciative of the hard work that is being put in by
the volunteer board. Of all the complaints I've vetted
throughout the years by unit owners regarding their
respective boards, it all boils down to the need for
TLC: transparency, listening, and communication.
SHARE INFORMATION
Unit owners often feel as though they are not given
enough information about the community that they
are a part of - and this is often the case. Even boards
with the best intentions don't realize that they are
not sharing enough information with the unit owners.
While there are some items that are for the board's
eyes only (e.g., unit owner delinquencies), many
things can and should be shared with the unit owners.
One of the biggest areas of concern surrounds the
condominium fee. Unit owners want to know how
their money is being spent - and rightly so. Therefore,
it is important for boards to present a comprehensive
and easy-to-understand budget to the unit owners.
Even if not required to, the board should present the
budget in detail at a meeting with the unit owners so
that unit owners have the chance to ask any questions
they may have. Similarly, if there is a need for a significant
capital improvement project, especially one that
results in an assessment, the board should, even if not
mandated, arrange to present the details of the project
to the owners and answer any questions or concerns.
If owners ask to see financial or other information that
supports the budget or any capital improvement project,
this information should (and in some cases must)
be shared within a reasonable time.
42 CONDOMEDIA January 2023
Condo Media - January 2023
Table of Contents for the Digital Edition of Condo Media - January 2023
Contents
Condo Media - January 2023 - Intro
Condo Media - January 2023 - Cover1
Condo Media - January 2023 - Cover2
Condo Media - January 2023 - Contents
Condo Media - January 2023 - 2
Condo Media - January 2023 - 3
Condo Media - January 2023 - 4
Condo Media - January 2023 - 5
Condo Media - January 2023 - 6
Condo Media - January 2023 - 7
Condo Media - January 2023 - 8
Condo Media - January 2023 - 9
Condo Media - January 2023 - 10
Condo Media - January 2023 - 11
Condo Media - January 2023 - 12
Condo Media - January 2023 - 13
Condo Media - January 2023 - 14
Condo Media - January 2023 - 15
Condo Media - January 2023 - 16
Condo Media - January 2023 - 17
Condo Media - January 2023 - 18
Condo Media - January 2023 - 19
Condo Media - January 2023 - 20
Condo Media - January 2023 - 21
Condo Media - January 2023 - 22
Condo Media - January 2023 - 23
Condo Media - January 2023 - 24
Condo Media - January 2023 - 25
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Condo Media - January 2023 - 27
Condo Media - January 2023 - 28
Condo Media - January 2023 - 29
Condo Media - January 2023 - 30
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Condo Media - January 2023 - 33
Condo Media - January 2023 - 34
Condo Media - January 2023 - 35
Condo Media - January 2023 - 36
Condo Media - January 2023 - 37
Condo Media - January 2023 - 38
Condo Media - January 2023 - 39
Condo Media - January 2023 - 40
Condo Media - January 2023 - 41
Condo Media - January 2023 - 42
Condo Media - January 2023 - 43
Condo Media - January 2023 - 44
Condo Media - January 2023 - 45
Condo Media - January 2023 - 46
Condo Media - January 2023 - 47
Condo Media - January 2023 - 48
Condo Media - January 2023 - Cover3
Condo Media - January 2023 - Cover4
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