AUNZ_World Wide Cruising Guide_22-24 - 108

108 F RE Q U E N T L Y A S K E D Q U E S T I O N S
FREQUENTLY ASKED QUESTIONS.
BEFORE YOU CRUISE
PLEASE VISIT NCL.COM FOR FURTHER DETAILS, RELATED FORMS AND INTERNET LINKS.
WHAT DO I HAVE TO CONSIDER WHEN
CHOOSING A TRAVEL DATE AND
STATEROOM?
When deciding on your travel date, you should take into
account any circumstances or events that may have
an influence on your cruise experience, for example
school holidays, spring break,
local public holidays,
special sports events, etc. When choosing your
stateroom please consider whether you'd like to have,
for example, an oceanview, open balcony or enclosed
balcony. Also please consider
that some staterooms
- especially those on lower decks - may be slightly
noisier than others due to the operation of the engines.
The same applies to staterooms close to nightclubs, lifts
or staircases, kitchen galleys, fitness centres, kids and
teens facilities and when tender boats are in operation
(see online deck plans for details).
WHAT IS A GUARANTEE STATEROOM?
A Guarantee stateroom (GTY) is one where there is no
stateroom number assigned at the time of booking. A
stateroom may be assigned any time after final payment
has been received, up to the day of sailing. A Guarantee
stateroom guarantees you a stateroom in the category
you have paid for (Inside, Oceanview, etc.). It does not
guarantee deck, location or specific bed arrangements.
No changes will be made once a stateroom has been
assigned.
WHAT SHALL I PACK?
The atmosphere on our modern ships is neither too
dressy, nor too casual. In fact, you'll find that there are
really only two types of attire you'll need. The ambiance
in the mid-ship dining room, the buffet and most of our
specialty restaurants is contemporary, so cruise casual
attire is perfect. If you choose the more sophisticated
atmosphere of the main dining room or select specialty
restaurants, we ask you to wear smart casual attire.
Norwegian's Night Out is the perfect opportunity to get
dressed up for an evening of cocktails, fine dining and
great entertainment. You may also want to pack all-white
for our iconic White Hot Party or H2GLOW Party. And we
recommend packing a jumper / pashmina too as some
guests find the air conditioning a bit chilly.
As all your suitcases are collected the night before you
return home, don't forget to bring an overnight bag for
prescriptions and need-to-have items.
HOW MANY SUITCASES CAN I TAKE?
Each guest is allowed up to two pieces of checked
luggage, each with a 22 kg maximum. If travelling by air,
remember that airlines have their own checked baggage
and hand luggage restrictions, so please check these
before travel. Airlines and NCL have limited liability for
any loss or damage, so be sure all baggage and personal
belongings are properly insured. Suitcases should be
tagged. Medicines in their original containers, jewellery,
fragile items, valuables and important documents should
be carried in your hand luggage. If you are bringing your
wheelchair, check with your airline for any restrictions
they may have.
WHAT ARE PASSPORT, VISA AND OTHER
ENTRY REQUIREMENTS?
Passport, visa and other entry requirements vary by
destination and may change at short notice. We cannot
accept any liability if you are refused entry onto any flight
or into any country, or otherwise suffer any difficulties
or incur any costs as a result of not having the correct
passport and any required visa(s) and satisfying any
other entry requirements.
It is your responsibility to ensure that you are in
possession of all necessary travel and health documents
before departure. You must pay all costs incurred
in obtaining them. If failure to have any necessary
documents results in fines, surcharges or other financial
penalty, costs or expenses being incurred by us, you will
be responsible for reimbursing us accordingly.
In order to enter the United States of America, every
person travelling (including children) must have a visa
unless they qualify for the Visa Waiver Program (VWP).
Guests are responsible for
WHICH ITEMS ARE NOT PERMITTED ON
BOARD?
Guests are not allowed to bring any intoxicating liquors
/ beverages, travel irons, firearms, weapons of any kind,
ammunition, explosive substances or any goods of a
dangerous nature on board. Animals of any kind are
not allowed on board, except service or guide animals,
provided the guest notifies NCL prior to the cruise of
their intention to bring such an animal. Such guests must
also agree to take sole responsibility for any expense,
damage, injuries or losses associated with or caused by
such an animal.
time of booking and in good time before and close to
departure. You must also keep up to date with this
information while you are away.
WILL I NEED TRAVEL INSURANCE?
Travel Insurance is always highly recommended for all
guests cruising with us.
WHAT ARE NCL'S AGE REQUIREMENTS?
All facts stated below apply at the time of embarkation.
Infants sailing on board an NCL vessel must be at least
six months of age. However, for voyages that have three
or more consecutive days at sea, the infant must be at
least 12 months old.
ensuring they are in
possession of all relevant documentation and visas for
the entire cruise itinerary including all ports of call or
they may be denied boarding. Guests will not be able
to board the vessel without having first completed the
certification form.
ADDITIONAL INFORMATION DURING THE
COVID-19 PANDEMIC
The current situation in respect of all international travel
is unpredictable and liable to change at any time, both
before and after you leave home. As countries continue
to deal with the challenges posed by Covid-19, entry
requirements and restrictions are likely to change
regularly and at short notice. Entry requirements for
any country may also be different depending on factors
such as your country of residence, the route you have
travelled to get there and the form of transport you arrive
on. In addition, there are a number of different testing and
registration requirements in place, also for destinations
that are not subject to a travel warning. This situation
means that while we try within our means to inform you
about entry regulations as valid at the time of booking,
however, as regulations may change quickly, and new
travel restrictions may be imposed - even just shortly
before you travel - that information on our website may
be changed shortly after your booking.
Therefore, we have to ask all guests to check entry and
other official requirements for all countries to or through
which you are travelling, as well as any requirements
applicable on your return to your home country, at the
When on board, a minor is defined as an individual under
18 years of age at the time of embarkation. A young adult
is defined as an individual between the ages of 18 and 20.
Company policy states that on itineraries that include a
port in the United States of America, Canada or China
guests under 21 years of age must be accompanied in
the same, connecting, or adjoining stateroom by a guest
who is 21 years of age or older at the time of embarkation
(staterooms opposite of each other are not applicable
under this policy). For all other cruises this regulation
applies to all guests under 18 years of age (or under
21 for guests who are citizens of the United States of
America, Canada or China). For guests under the age
of 18 travelling with an accompanying adult who is not
the minor's parent or legal guardian, a Parent/Guardian
Release Form* that authorises the minor's travel and
further authorises medical treatment in case of an
emergency must be given to an NCL representative at
the pier during check-in. Failure to present the completed
form at embarkation may result in boarding being denied,
with no refund provided.
*For a Parent/Guardian Consent Release Form, visit:
https://www.ncl.com/au/en/downloads/docs#traveldocs.
Alternatively, please
contact our Guest Services
department.
On cruises that include a Canadian port, guests under
18 travelling with a single parent have to provide a letter
of approval (preferably notarised) from the parent not
travelling.
Note: Two people under the age of 21 may travel together
in the same stateroom if they are a married couple and
provide proof of marriage to an NCL representative at
the pier before embarkation.
Children under 16 years of age are not allowed to enter
the fitness centre. The minimum age for use of the
Casino and the Thermal Spa (sauna, steam room, hot
tubs) is 18. Some bars and lounges on board Norwegian
Epic and Breakaway (Plus)-Class ships,
Spice H2O, are adult only (18 and over).
for example
For safety reasons children under 18 must not be left
unattended on board when going ashore.
WHAT ABOUT GUESTS WITH REDUCED
MOBILITY, DISABILITIES OR MEDICAL
CONDITIONS?
We welcome guests with disabilities or medical
conditions. Guests who have mobility impairments
should travel with someone who will take responsibility
for any assistance needed during the cruise and in the
http://www.NCL.COM https://www.ncl.com/au/en/downloads/docs#traveldocs
AUNZ_World Wide Cruising Guide_22-24

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