UK Worldwide Cruising Guide 2025-2026 - 114

114 Frequently Asked Questions
in our brochures or elsewhere) before you make your booking
will include a general indication of the suitability of the holiday
for someone with reduced mobility. However, reduced mobility of
course means different things to different individuals, as we fully
appreciate that individual capabilities, restrictions and requirements
will vary considerably. If you suffer from reduced mobility or any
medical condition, disability or significant allergy which may affect
your holiday, please give us full details before booking so that we
can provide you with precise information as to the suitability of the
holiday taking into account your specific needs. Guests who have
significant mobility impairments should travel with someone who will
take responsibility for any assistance needed during the cruise and in
the event of an emergency. Any assistance provided by NCL, its team
members or service providers does not form part of the contracted
services unless agreed differently in writing or where required by legal
regulations (for example, in accordance with EU regulation 1107/2006
dated 5 July 2006 on the rights of disabled persons and persons with
reduced mobility when travelling by air and EU regulation 1177/2010
dated 24 November 2010 concerning the rights of passengers when
travelling by sea). Any special requirements which we have accepted
will be specifically confirmed as accepted on your confirmation
invoice. Unless and until specifically confirmed as accepted, all special
requests and requirements are subject to availability and do not form
part of the contracted services.
We have a limited number of staterooms per ship that are wheelchair
accessible with grab rails in the bathrooms, lower sinks and toilets,
shower seats, raised beds, adjustable hanging rods in wardrobes,
tilting mirrors and extra wide doors for easy access. If you do use a
wheelchair, you must bring your own and it must be collapsible. If you
do not wish to bring your own wheelchair on board, please contact
our U.S.-based supplier Scootaround on 001 888 441 7575 to arrange
delivery of one to the ship. All wheelchairs and scooters must be
stored in your stateroom; they cannot be left in the hallway or any
other public area.
When a ship is unable to dock, guests are taken ashore on smaller
boats called tenders (see separate point Tender Ports). Some guests
with limited mobility may find it difficult to embark or disembark the
ship at certain times whilst in dock or tendering. To ensure the safety
of our guests and crew, wheelchairs may not be used to transfer from
the ship to a tender. Guests in wheelchairs may consequently not be
able to participate in certain activities or shore excursions in tender
ports.
NCL can only accept certain types of wheelchairs on board. Please see
ncl.com/about/accessible-cruising for further information. All guests
who require medical equipment to be brought on board must advise
NCL before sailing. Failure to do so may result in equipment not being
cleared before departure.
Guests who need oxygen or require oxygen therapy are welcome
on all NCL ships; however, you must supply your own oxygen. U.S.based
Scootaround is the only company allowed to deliver and supply
oxygen to NCL ships. Let us know at the time of booking that you'll be
bringing oxygen on board, then contact Scootaround on 001 888 441
7575 to arrange delivery to the ship.
Any physical challenge or medical condition that requires special
treatment or attention must be reported to NCL at the time of
booking. For certain conditions we ask for medical declaration and
liability forms. Due to unpredictable circumstances at sea, NCL must
reserve the right to refuse or revoke passage to anyone who, based
upon objective standards, is in a physical or mental condition that
jeopardises the safe operation of the vessel, who poses a direct threat
to the health or safety of others or who may require care beyond that
which NCL can provide.
For guests with diabetes, refrigerators suitable for storing insulin are
available in all staterooms except Studios (categories T1).
If you are on a low calorie diet, breakfast, lunch and dinner menus
feature low calorie, haute cuisine dishes. Sugar-free and fat-free
desserts are also available. Gluten-free, lactose-free, sodium-free,
Kosher and dairy-free diets can also be catered for and must be
requested at least three months before your cruise. For further
information visit ncl.com.
If you have a significant allergy you must take appropriate precautions
to protect yourself whilst on holiday. It is your responsibility to ensure
that any food you are intending to consume does not include anything
to which are you are allergic at the time you order this.
What if I'm pregnant?
NCL will make every effort to accommodate you. However, to ensure
your medical safety you must complete all travel before the 24th
week of pregnancy. A medical certificate establishing your due date
and fitness to travel is required prior to the cruise. Please be aware
that NCL will not be liable if you are denied boarding at the port nor will
we be responsible or liable for any complications of pregnancy that
occur during the cruise.
Which vaccinations might be necessary?
NCL will inform you at the time of booking about officially required
immunisations necessary for entry into the countries visited during
your cruise as well as on board our fleet. Vaccination and other health
requirements/recommendations are subject to change at any time
for any destination, including at short or no notice. Please also check
with your GP surgery, local travel clinic and the National Travel Health
Network and Centre https://travelhealthpro.org.uk not less than
six weeks prior to departure and also closer to departure to ensure
that you are aware of and can meet the necessary requirements
and have the latest information. For further information please visit
ncl.com/cruise-faq/what-vaccines-will-be-accepted.
What is online check-in?
In order to comply with government regulations covering departure
manifests, be sure to register online through our website (ncl.com)
after you have paid in full and before you leave on your NCL holiday.
We strongly recommend that guests complete their Online Check-In at
least three days before sailing, as otherwise they may be subject to
an extended check-in procedure at the cruise terminal or may even
be denied boarding.
What does my cruise fare include?
At NCL, we offer two simple price models (see p. 24-25 as well
as ncl.com/uk/en/cruise-deals/uk-more-at-sea-upgrade for details).
Our base fare that is available in all stateroom categories and already
includes a variety of services as your accommodation, meals in the
main dining rooms, snack- and buffet restaurants, all entertainment
unless part of a dining entertainment production aboard the ship,
numerous activities on board, the use of many onboard facilities
as well as all government fees and port taxes. In addition, guests
travelling in Studios, Inside, Oceanview and Balcony Staterooms as
well as Club Balcony Suites can upgrade their cruise with our More
At Sea™ upgrade (upgrade depending on the length of the cruise).
Packages include the following: Premium Beverage Package: Guests
enjoy spirits, bottled or draft beer, wines by the glass and cocktails,
light beer, soft drinks and juices in all lounges, bars and restaurants
at any time during the entire cruise. Speciality Dining Package:
Depending on the length of the cruise, in the following venues:
Cagney's Steakhouse, Food Republic, Teppanyaki, Le Bistro, La Cucina/
Onda by Scarpetta, Moderno Churrascaria, Ocean Blue and Bayamo
by Ocean Blue, Pincho Tapas Bar, Raw Bar, Sushi, Q and Los Lobos.
Internet Package: Guests receive minutes (depending on the length
of the cruise) of Wi-Fi per stateroom. One login per guest that can be
used on one device at a time, applicable for all guests in the stateroom.
Shore Excursion Discounts: US$ 50 per stateroom shore excursion
discount per port of call. Discounts are non-transferable and cannot
be summed up to be used in certain ports only. 3rd and 4th guests
pay taxes only: available on select sailings, valid for guests three and
four in the stateroom. Guests sailing in the luxurious Suites and The
Haven Suites benefit from all applicable choices already included in
the cruise fare. There are certain additional facilities and activities not
included in the base fare, nor in any of the More At Sea™ packages and
are therefore chargeable. These include, but are not limited to, certain
exclusive alcoholic beverages, drinks from the mini-bar, speciality
coffees, bottled water or in carton, the convenience charge for room
service orders (not applicable to The Haven and Suite guests with
butler service), spa and beauty treatments, use of the spa facilities
(not applicable to Spa staterooms), bowling alleys, race track and laser
tag, casino play, full shore excursions, certain fitness classes, certain
onboard seminars, dry cleaning and laundry, purchases in our shops
on board as well as from Dolce Gelato on Breakaway-Class and Prima
Class ships, Coco's, speciality cakes and pastries, photographs, shipto-shore-phone,
e-mail and internet above the included minutes,
faxes as well as gratuities and personal expenses.
The speciality restaurants have a cover charge (see ncl.com for details,
cover charge per restaurant will differ.). A 20% gratuity and speciality
dining service charge applies (does not apply to More At Sea™
speciality dining package).
Restrictions and charges may be imposed by local authorities whilst
in port or within territorial waters. For example some countries
require the payment of VAT locally and/or restrict the sale of alcohol
and of tax free goods. Where we are aware of any such restrictions
or charges we will notify you prior to confirming your booking. Where
any restrictions or charges are imposed after we have confirmed your
booking we will endeavour to notify you of these as soon as possible.
For example, in order to comply with Spanish and Italian tax regulations
we are required to charge Spanish/Italian VAT on applicable retail items
purchased on board cruises from/to Barcelona, Venice (Trieste) and
Rome (Civitavecchia), as well as on all other cruises whilst the ship is in
Spanish or Italian waters.
Please note that for cruises to/from Australia, Australian VAT has to
be charged for all entertainment, drink and dining packages, spa and
wellness treatments as well as shore excursions and further additional
services (both if pre-booked and purchased on board).
Please note that the information provided in this paragraph is correct
at the time of going to print but is subject to change.
Are there other charges that may be
imposed locally that cannot be paid
in advance?
Certain ports of call and sailings are required to pay local taxes and/
or VAT depending on consumption of goods, purchases and some
activities whilst onboard ship and whilst sailing between ports.
These will be advised onboard via the freestyle daily, notifications at
the order points and by onboard staff and will be added to onboard
accounts. Examples of these charges are 4.275% GET tax* on sailings
in Hawai'i, or VAT on sailings in Spain and Italy. (*subject to change as
deemed by the local authority. Status: August 2023).
How to honour good service.
We are confident that you will enjoy your NCL cruise experience and
that our entire crew will provide you with the standard of service
for which we are known. A discretionary service charge will be
automatically added per guest per day (for guests three years and
older) to your shipboard account for all staterooms. The cost will be
confirmed prior to booking. Services charges vary by stateroom, for
full details see ncl.com. This charge will be shared among those staff
members, including the restaurant staff, stateroom stewards and
other behind-the scenes staff who provide services that enhance your
overall cruise experience.
These service charges can be paid in advance of your cruise. If you
have any concerns about the service you receive during your cruise,
please let our onboard Guest Services Desk staff know right away, so
we can address any issues in a timely manner. In the unlikely event
that we can't resolve your issue, you can have the service charge
adjusted on board. Where your service charge has been pre-paid
before departure, refunds are not available on board and you must
apply for a refund, if applicable, after you return home by writing to
our Guest Relations department.
Certain staff positions (e.g., concierge, butler, youth programme staff
and beverage service) provide service on an individual basis to only
some guests and do not benefit from the overall service charge. We
encourage those guests to acknowledge good service from these staff
members with appropriate gratuities.
Additionally, there is a 20% gratuity and spa service charge added
for all spa and salon services, as well as a 20% gratuity and beverage
service charge added for all beverage purchases and a 20% gratuity
and speciality service charge added to all speciality restaurant dining
and entertainment-based dining (does not apply to More At Sea™
dining and drinks packages).
On board
When can I board the ship?
Please be advised that our current guidance on embarkation day
is all guests must be onboard the ship no later than two (2) hours
prior to the departure time noted on their cruise document or they
will not be permitted to sail. NCL is constantly reviewing health and
safety measures. As a result, the advice given on embarkation time
may be subject to change and will be communicated for each sailing
including but not limited to specific embarkation windows or an earlier
embarkation time cut off.
Boarding Time in Ports of Call: In all ports of call, it is also the guest's
responsibility to be back on board the ship no later than one hour
prior to the ship's scheduled departure time. Please be aware that
shipboard time may differ from the port of call and it is the guest's
responsibility to follow the shipboard time. In the event a guest
misses the ship, it will be the guest's responsibility to pay all expenses
incurred to re-join the ship.
What about currency and how do I pay for
my extras on board?
The currency used on board our ships is US$. We've made paying
for onboard expenses very easy. When you check in you open a
shipboard account by registering a major credit card such as VISA®
or American Express®
,
MasterCard®
. Please be advised that an initial,
as well as multiple holds, will be placed on your card account based
on your onboard purchases. This will reduce the amount of available
credit on the card. After settling your onboard account, these card
holds may remain on your account for up to 30 days after the cruise
https://travelhealthpro.org.uk http://www.ncl.com/cruise-faq/what-vaccines-will-be-accepted http://www.ncl.com http://www.ncl.com/uk/en/cruise-deals/uk-more-at-sea-upgrade http://www.ncl.com http://www.ncl.com/about/accessible-cruising http://www.ncl.com http://www.ncl.com
UK Worldwide Cruising Guide 2025-2026

Table of Contents for the Digital Edition of UK Worldwide Cruising Guide 2025-2026
