Worldwide Cruising Guide (UK) 2021 - 2023 - 158

158 FREQUENTLY ASKED QUESTIONS
We have a limited number of staterooms per ship that are
wheelchair accessible with grab rails in the bathrooms,
lower sinks and toilets, shower seats, raised beds,
adjustable hanging rods in wardrobes, tilting mirrors and
extra wide doors for easy access.
If you do use a wheelchair, you should bring your own and
it must be collapsible*. If you do not wish to bring your own
wheelchair on board, please contact our U.S.-based
supplier Scootaround in advance on 00 1 888 441 7575 to
arrange delivery of one to the ship. All wheelchairs and
scooters must be stored in your stateroom; they cannot be
left in the hallway or any other public area. All guests who
require medical equipment to be brought on board must
advise NCL before sailing. Failure to do so may result in
equipment not being cleared before departure. To ensure
the safety of our guests and crew, wheelchairs may not be
used to transfer from the ship to a tender. Guests in
wheelchairs may consequently not be able to participate
in certain activities or shore excursions in tender ports.
*Please note: NCL only accepts certain kinds of
wheelchairs on board due to ship safety. For more details
please check ncl.com/special-requirements.
For hearing-impaired guests, we have staterooms with
vibrating alarm clocks and a flashing light system alerting
guests to fire alarms. For the vision-impaired, we allow
registered guide dogs on all NCL ships (airline and
international quarantine restrictions may apply and should
be checked before booking your cruise).
Guests who need oxygen or require oxygen therapy are
welcome on all NCL ships; however, you must supply your
own oxygen. U.S.-based Scootaround is the only
company allowed to deliver and supply oxygen to NCL
ships. Let us know at the time of booking that you'll be
bringing oxygen on board, then contact Scootaround at 00
1 888 441 7575 to arrange delivery to the ship.
Any physical challenge or medical condition that requires
special treatment or attention must be reported to NCL at the
time of booking. For certain conditions we ask for medical
declaration and liability forms. Due to unpredictable
circumstances at sea, NCL must reserve the right to refuse
or revoke passage to anyone who, based upon objective
standards, is in a physical or mental condition that
jeopardises the safe operation of the vessel, who poses a
direct threat to the health or safety of others or who may
require care beyond that which NCL can reasonably provide.
For guests with diabetes, refrigerators suitable for storing
insulin are available in all staterooms except Studios
(categories T1 and T8).
If you are on a low calorie diet, breakfast, lunch and dinner
menus feature low calorie, haute cuisine dishes. Sugarfree and fat-free desserts are also available. Gluten-free,
lactose-free, sodium-free, Kosher and dairy-free diets can
also be catered for. Requests must be made at least two
months before your cruise, however we recommend you
advise us of an any dietary requirements at the time of
booking due to some meal arrangements being limited.
For further information see ncl.com.

WHAT IF I'M PREGNANT?
NCL will make every effort to accommodate you. However,
to ensure your medical safety you must complete all travel
before the 24th week of pregnancy. A medical certificate
establishing your due date and fitness to travel is required
prior to the cruise. Please be aware that NCL will not be
liable if you are denied boarding at the port nor will we be
responsible or liable for any complications of pregnancy
that occur during the cruise.

WHICH VACCINATIONS / HEALTH
REQUIREMENTS MIGHT BE NECESSARY?
Recommended immunisations and other health
precautions / health related measures often change, you
should contact your GP or your travel clinic in good time
before and close to departure.
Information is also available from the National Travel
Health Network and Centre www.travelhealthpro.org.uk
and on www.nhs.uk/live-well/healthy-body/before-you-

travel/. It is your responsibility to ensure you obtain details
of and comply with all recommended and required
vaccinations, health precautions and other health related
measures (including those introduced to deal with
coronavirus and any other infectious disease or condition)
at the appropriate time before departure.

WHAT IS ONLINE CHECK-IN?
In order to comply with government regulations covering
departure manifests, be sure to register online through
our website (ncl.com) after you have paid in full and
before you leave on your NCL holiday. We strongly
recommend that guests complete their Online Check-In at
least one day before sailing, as otherwise they may be
subject to an extended check-in procedure at the cruise
terminal or may even be denied boarding.

WHAT DOES MY CRUISE
FARE INCLUDE?
We offer two simple price models (see p. 20 or visit
ncl.com/free-at-sea for details): our base fare is available
in all stateroom categories and already includes a variety
of services as your accommodation, meals in the main
dining rooms, snack and buffet restaurants, all
entertainment unless part of a dining entertainment
production aboard the ship, numerous activities and
facilities on board, as well as all government fees and port
taxes. In addition, guests travelling in Studios, Inside,
Oceanview and Balcony Staterooms as well as Club
Balcony Suites can upgrade their cruise with our Free at
Sea offer (charged at between £49 and £249 depending
on the length of the cruise). This allows them to choose
two out of a standard menu of five packages. Packages
include the following: Premium Beverage Package / Open
Bar: Guests enjoy spirits, bottled or draft beer, wines by
the glass and cocktails of up to US$ 15, light beer, soft
drinks and juices for free in all lounges, bars and
restaurants at any time during the entire cruise. Speciality
Dining Package: Depending on the length of the cruise,
between one and five meals in the following venues:
Cagney's Steakhouse, Food Republic, Teppanyaki, Le
Bistro, La Cucina/Onda by Scarpetta, American Diner,
Moderno Churrascaria, Ocean Blue and Bayamo by
Ocean Blue, Pincho Tapas Bar, Raw Bar, Sushi, Q and
Los Lobos. Internet Package: Guests receive between
100 and 500 minutes (depending on the length of the
cruise) of WiFi per stateroom. One login per stateroom.
Shore Excursion Package: US$ 50 per stateroom shore
excursion discount per port of call. Discount is nontransferable and cannot be summed up to be used in
certain ports only. Family and Friends pay taxes only:
available on select sailings, valid for guests three and four
in the stateroom. Guests sailing in the luxurious Suites
and The Haven Suites benefit from all five choices already
included in the cruise fare.
The speciality restaurants have à la carte pricing or a
cover charge (see ncl.com for details). A 20% gratuity and
speciality dining service charge apply, unless chosen as
part of Free at Sea.
Not included in the base fare nor in Free at Sea are
certain exclusive alcoholic beverages, drinks from the
mini-bar, speciality coffees, bottled water, the convenience
charge for room service orders (not applicable to
continental breakfast selections until 10:00 hrs or to The
Haven and Suite guests with butler service), spa and
beauty treatments, use of the spa facilities, bowling alleys,
racetrack and lasertag, casino play, full shore excursions,
arcades, certain fitness classes, certain onboard
seminars, dry cleaning and laundry, purchases in our
shops on board as well as from Dolce Gelato on
Breakaway-Class ships, Coco's, speciality cakes and
pastries, photographs, ship-to-shore-phone, e-mail and
internet above the included minutes, faxes as well as
gratuities and personal expenses. Please note that in
order to comply with Spanish and Italian tax regulations
we are required to charge Spanish/ Italian VAT on
applicable retail items purchased on board cruises from/to
Barcelona, Venice and Rome (Civitavecchia), plus on all
cruises whilst the ship is in Spanish or Italian waters. For

all sailings to Australia we are required to charge the
additional Australian Goods & Service Tax to all
entertainment, beverage, dining, shore excursion, spa
packages and amenities when pre-purchased or when
purchased on board.
If you have purchased a Fly-Cruise package, economy
flights and transfers between the airport, hotel (where
applicable) and ship are also included. Check your
chosen itinerary for full details. Visit ncl.com. Please note
that the information provided in this paragraph is correct
at the time of going to print but subject to change.

CAN I PRE-BOOK MY SEAT FOR
THE FLIGHTS?
Most airlines charge for allocating seat numbers prior to
check-in. In most cases, airline tickets must be issued for
the airline to pre-book your seats. We will only issue flight
tickets upon receipt of the full monies due for the cruise
booking. Guests must contact the airline directly to preallocate their seats and pay any relevant fees. In all
instances airline seat numbers are never guaranteed and
can be changed by the airline due to operational reasons.

ON BOARD
WHEN CAN I BOARD THE SHIP?
Please be advised that our current guidance on
embarkation day is all guests must be onboard the ship no
later than two (2) hours prior to the departure time noted
on their cruise document or they will not be permitted to
sail. To ensure the health and safety of all our guests and
crew during the current unprecedented times, NCL is
constantly reviewing health and safety measures. As a
result, the advice given on embarkation time may be
subject to change and will be communicated for each
sailing including but not limited to specific embarkation
windows or an earlier embarkation time cut off.
Boarding Time in Ports of Call: In all ports of call, it is also
the guest's responsibility to be back on board the ship no
later than one hour prior to the ship's scheduled departure
time (changes might be possible due to the current
situation). Please be aware that shipboard time may differ
from the port of call and it is the guest's responsibility to
follow the shipboard time. In the event a guest misses the
ship, it will be the guest's responsibility to pay all expenses
incurred to rejoin the ship.

WHAT ABOUT CURRENCY
AND HOW DO I PAY FOR MY
EXTRAS ON BOARD?
The currency used on board our ships is US $. We've made
paying for onboard expenses very easy. When you check in
you open a shipboard account by registering a major credit
card, such as VISA®, MasterCard®, American Express® or
cash passport card*. If you prefer to pay by cash or traveller's
cheques, a suggested deposit for a 7-day cruise is US $ 300
per person, US $ 150 per person for cruises up to 6 days or
US $ 450 per person for cruises of 8 days and more at checkin (subject to change). Then, you simply sign for your personal
expenses as you go and they will be charged to your account.
*IMPORTANT PLEASE READ: NCL does not recommend
the use of cash passport cards as payment for your onboard
account. Debit cards are not accepted. Please be advised
that multiple holds will be placed on your card account based
on your onboard purchases. Throughout the voyage
incremental holds will be obtained based on your onboard
expenditure. This will reduce the amount of available credit on
the card or restrict the availability of cash in the checking or
cash passport card. After settling your onboard account,
these card holds may remain on your account for up to 30
days after the cruise ends. To avoid overdraft charges from
your bank, please make sure that you have enough available
funds in your account during this hold period. NCL will not be
responsible for overdraft charges resulting from holds placed
on cash passport cards used as credit cards. Authorisationhold releases are solely within the discretion of your lending
institution.

http://www.ncl.com http://www.ncl.com http://www.ncl.com/free-at-sea http://www.ncl.com/special-requirements http://www.ncl.com http://www.ncl.com http://www.travelhealthpro.org.uk http://www.nhs.uk/live-well/healthy-body/before-you

Worldwide Cruising Guide (UK) 2021 - 2023

Table of Contents for the Digital Edition of Worldwide Cruising Guide (UK) 2021 - 2023