Guyana - Well Positioned for Future Growth and Success - 7

BPO at a Glance
Why Guyana has become a desirable
location for BPO
Language is a key advantage. Because Guyana's
population speaks English as a first language
Cultural affinity with the US
High literacy rate

There are a number of compelling reasons why Guyana has
become a desirable location for Business Process Outsourcing
(BPO). Language is a key advantage. Because Guyana's population
speaks English as a first language, BPO operators can plan for
the long haul, knowing that they will not be resource-constrained
should they need to expand. About 70% of Guyanese pass the
Versant English language proficiency test, compared to only
25% of bilinguals who pass the test in Latin American countries.
"Language is a big thing, says Adrian Collins, the founder of Clear
"
Connect, Inc., which is active in BPO in Guyana. "As customer
service becomes more automated, what you are left with are
increasingly complex transactions. These include customercentric issues originating in the States, perhaps specific to retail
or telecom, where having a strong command of English, and a
neutral accent, makes a big difference.
"

Guyana: Well Positioned for Future Growth and Success

From a BPO perspective, this gives Guyana a strong advantage
for those service providers who need flexibility, and who
anticipate growing their footprint and deepening their offerings.
Phone support can be brought in for more complex scenarios,
delivering higher value service without having to pay at a
premium, as is the case with bilingual employees in Latin
America.
This speaks to strong and affordable capabilities for both
outbound sales and inbound customer support. It also offers
opportunity for growing niche areas such as medical records
transcription, legal process outsourcing, even online gaming
support, and all within a highly competitive cost structure.
7

30%

70%

25%
75%

70% of Guyanese pass the
Versant English language
proficiency test.

Only 25% of bilinguals pass
the test in other Caribbean and
Latin American countries.

Conclusion: The Guyanese are skilled English speakers when compared to bilinguals across the
CALA region. Therefore, Guyana can be a cost-effective alternative to the premiums companies must pay for bilingual employees in neighboring CALA countries.



Guyana - Well Positioned for Future Growth and Success

Table of Contents for the Digital Edition of Guyana - Well Positioned for Future Growth and Success

Guyana - Well Positioned for Future Growth and Success - Cover1
Guyana - Well Positioned for Future Growth and Success - 2
Guyana - Well Positioned for Future Growth and Success - 3
Guyana - Well Positioned for Future Growth and Success - 4
Guyana - Well Positioned for Future Growth and Success - 5
Guyana - Well Positioned for Future Growth and Success - 6
Guyana - Well Positioned for Future Growth and Success - 7
Guyana - Well Positioned for Future Growth and Success - 8
Guyana - Well Positioned for Future Growth and Success - 9
Guyana - Well Positioned for Future Growth and Success - 10
Guyana - Well Positioned for Future Growth and Success - 11
Guyana - Well Positioned for Future Growth and Success - 12
Guyana - Well Positioned for Future Growth and Success - 13
Guyana - Well Positioned for Future Growth and Success - 14
Guyana - Well Positioned for Future Growth and Success - 15
Guyana - Well Positioned for Future Growth and Success - 16
Guyana - Well Positioned for Future Growth and Success - Cover4
https://www.nxtbookmedia.com