Nearshore Americas Presents: Jamaica BPO 2012 - 10

BPO Jamaica
- “The labor market in Kingston has a lot of potential. We operate out of Montego Bay but we haven’t had a lot of problems finding candidates.” - “When I travel to Jamaica I am back in the office the next business day. When I go to the Philippines it takes me a week to adjust back.” - “Labor costs are very comparable to the Philippines – but telecommunications are higher. Our billing rate to client is typically $13-$14 per hour.”

Experience the Future of Caribbean Outsourcing

Montego Bay Jamaica’s Budding Finance & Accounting Cluster
According to Everest Research Group, the global Finance & Accounting Outsourcing (FAO) market grew by 15-20 percent in 2011 to top $4 billion in annual contract value. Jamaica’s outsourcing sector is poised to meet this global demand. There are currently 129 licensed ﬁnancial institutions in Jamaica including 7 commercial banks, 46 credit unions, 17 insurance companies and 48 securities dealers, as well as four building societies, 3 FIA institutions and 4 development banks.

Moving Beyond Contact Centers
In Jamaica outsourcing is not just about call centres. Global ﬁnancial institutions like Scotiabank are moving beyond outbound sales and customer care to integrate sophisticated internal support processes. Today’s global vendors and enterprises seek the kind of scalable and trainable workforce that Jamaica can deliver – particularly in ﬁnancial services.

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Nearshore Americas Presents: Jamaica BPO 2012

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