Nearshore Americas Presents: Jamaica BPO 2012 - 14

BPO Jamaica
There are other o ce space alternatives coming online in Montego Bay. The Factories Corporation of Jamaica – a government-run development group will be coming into the market – and one or two private developers that are showing interest. Rents are competitive – and we have a good pool of human resources – Government is currently in the process of passing legislation that will make Jamaica more tax friendly to international ﬁnancial services, and corporate headquartering. We expect Montego Bay will capture much of this business.

Experience the Future of Caribbean Outsourcing

Roger Williams the General Manager has overseen operations here for four years and holds a deep enthusiasm for Jamaica’s ability to deliver on BPO. Below are his comments from a recent interview with Nearshore Americas:

Going beyond basic customer care resolution
We have over 500 customer facing employees, engaging via email, phone, instant messaging, and a small team dedicated to social media. We also have top-class graphic designers developing templates that consistently outperform other VistaPrint locations. Our success has put us at capacity, so we are building new facilities in Barnett Tech Park and will be moved in by August 2012.

Achieving Operational Success

Value for money is what keeps up here
VistaPrint, the leading online provider of marketing products and services to small businesses around the globe is emblematic of what can be achieved in Jamaica. The company opened their customer care operations in Montego Bay in 2003 starting with 20 employees, and now has over 600 employees for customer facing, ﬁnance, and design work. The move to Barnett Park represents the conﬁdence VistaPrint has in Jamaica as a long-term investment. It’s been a pleasant surprise the amount of support that we’ve received from the government. The telecommunications infrastructure is solid, and the road infrastructure is very good. Our turnover rates are low and many of our employees have worked here for a long time. We track turnover and see better performance compared to our operations

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Page 14 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Nearshore Americas Presents: Jamaica BPO 2012

Table of Contents for the Digital Edition of Nearshore Americas Presents: Jamaica BPO 2012