NFPA Journal - Summer 2024 - 39
options at their disposal for tackling hoarding issues
that have long frustrated them.
" Over the last 10 years or so, we've been shifting
our paradigm towards community risk reduction
and trying to make more data-driven decisions to
address risk, including hoarding, " said Lauri Volkert,
the fire marshal in Windsor, Connecticut. " A
big part of it was recognizing that just because the
fire marshal's office or the fire department is the
first responder that becomes aware of the hazard,
that doesn't necessarily mean we're the most able
to respond to that hazard. "
In many communities, referrals for potential
hoarding cases now trigger a mobilization of up to
a dozen agencies to find the most effective course
of action. Rather than an inspection visit from a
fire marshal or a firefighter with little training in
mental illness, a suspected hoarder is now likely to
be greeted at their door by a community risk officer
working in concert with a social worker or clinician
who understands the nuances of the situation. As
more specific needs are uncovered, the team can
often pull resources from a cadre of local agencies
with specialized expertise.
In 2015, Sabatini's department looked at the
mounting failures and realized that what they were
doing wasn't working-enforcement was not the way
to manage a community mental health issue. So they
invited various community agencies to work with
them to devise a new strategy, and a community's
hoarding task force was born.
" Finally, we were able to see, through evidence,
that collaboration was necessary-we needed the
psychological experts and the social workers, " Sabatini
said. " Yes, we have a job to do and we must make
sure it's safe and enforce whatever codes and bylaws
are there. But we have to balance all that, and the
only way that we found true success was to bring
in other agencies. "
Recently, new opportunities
to address hoarding have
emerged, driven in large part
by the fire service's gradual
shift to more collaborative and
community-based approaches
for dealing with risk.
NFPA .ORG/JOURNAL * NFPA JOURNAL | 39
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NFPA Journal - Summer 2024
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NFPA Journal - Summer 2024 - Cover1
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