Insights - Winter 2010 - (Page 11)

Resistance I to Change: Perception or Reality? By Judy L. Seibenick, RN, MOL, CHPCA s it a perception or reality that hospice employees don’t like change? It certainly feels like a reality because change—or the angst about change—is an ongoing topic of discussion within many hospice organizations today. So, when Hospice of Northwest Ohio successfully managed a sudden, unplanned change in 2009 (albeit with a few bumps and bruises along the way), I had to ask myself: “Why did it ultimately go so smoothly?” As the executive director of the organization, and also a graduate student in Organizational Leadership, I wondered what we had done right and, more important, how can we do it again when change occurs in the future? continued on next page... When we successfully managed a sudden, unplanned change in 2009, I had to ask myself… ‘What had we done right and can we do it again? Insights 11 

Table of Contents for the Digital Edition of Insights - Winter 2010

Cover 1
Table of Contents
Thank You
A Philosophical Look at the IDT
Resistance to Change: Perception or Reality?
The Hospice Physician: More Involved—and More Engaged
The Role of Volunteers in Management
Complementary Therapy Innovators
Spending a Day in Their Team Member’s Shoes
Bereavement Professionals Shadow 6 Colleagues
Pharmacists and Nurses Connect
A Social Worker Sits in for an Office Manager
Clinical and Marketing Teams Shadow Each Other
Helpful Reminders for Executive Leadership
Keeping the IDT Spirit Alive
The Art of NCHPP
Using My NHPCO
Essential Guide to Hospice Management (display ad)
NHPCO Educational Offerings
Cover 2

Insights - Winter 2010

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