Insights - Winter 2010 - (Page 21)

The Role of Volunteers in Management By Rose van der Berg M ost people assume that volunteer Linda Feld is a full-time employee. Linda manages over 100 volunteers for Hospice of the Comforter’s inpatient unit (IPU) volunteer services program and is an essential member of the IPU clinical management team. She is respected by paid staff for her ability to “make happen” whatever is needed from our volunteers. Linda knows how to maximize the contributions of the volunteers she leads because she created the IPU volunteer services program. continued on next page... Insights 21

Table of Contents for the Digital Edition of Insights - Winter 2010

Cover 1
Table of Contents
Thank You
A Philosophical Look at the IDT
Resistance to Change: Perception or Reality?
The Hospice Physician: More Involved—and More Engaged
The Role of Volunteers in Management
Complementary Therapy Innovators
Spending a Day in Their Team Member’s Shoes
Bereavement Professionals Shadow 6 Colleagues
Pharmacists and Nurses Connect
A Social Worker Sits in for an Office Manager
Clinical and Marketing Teams Shadow Each Other
Helpful Reminders for Executive Leadership
Keeping the IDT Spirit Alive
The Art of NCHPP
Using My NHPCO
Essential Guide to Hospice Management (display ad)
NHPCO Educational Offerings
Cover 2

Insights - Winter 2010

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