Insights - Winter 2010 - (Page 33)

Bereavement Professionals Shadow Their Colleagues By Lorie Ann Hildreth, PhD, CRC, NCC, with Robin Fiorelli, MSW, LCSW; Nancy Sherman, MSW, MSM; Rev. Brian K. Shaffer, CPBS, GC-C, CT; Rex Allen, MA; Pam R. Palmentera, LCSW; and Diane Snyder Cowan, MA, MT-BC. to shadow our teammates and observe them ‘in action.’ Our hope was to find a place of learning at the feet of our colleagues, and become better prepared to provide bereavement services that are based in the foundational work of the entire team. Lessons from a Home Hospice Nurse Coleen Savoca, RN, is a hospice nurse at VITAS Innovative Hospice Care®. One of the first things you will notice about Coleen is the passion she brings to her work. To her, the work is more than a job—she feels she is getting “the gift” rather than giving it. As she speaks of her work, she settles into a place of self-assurance and kindness. “I don’t just take their blood pressure, I look them in the eyes and look to see if there is fear even if they cannot articulate it. I address what I see.” In that statement I continued on next page... A t any given meeting of a hospice interdisciplinary team, the faces of the staff members who gather to review and discuss the needs of patients and families are reflective of the multifaceted work that is hospice care. As bereavement professionals, we can probably provide a ‘sketch’ of the various responsibilities attached to any particular discipline. However, in all likelihood, that ‘sketch’ in no way truly reflects the extraordinary ways these team members hold those with whom they are privileged to serve, and in so doing, help prepare them for their own unique bereavement journey. In an effort to better understand the work our colleagues perform and the foundation they create for bereavement services, several members of the Bereavement Professional Steering Committee took to the field Insights 33 

Table of Contents for the Digital Edition of Insights - Winter 2010

Cover 1
Table of Contents
Thank You
A Philosophical Look at the IDT
Resistance to Change: Perception or Reality?
The Hospice Physician: More Involved—and More Engaged
The Role of Volunteers in Management
Complementary Therapy Innovators
Spending a Day in Their Team Member’s Shoes
Bereavement Professionals Shadow 6 Colleagues
Pharmacists and Nurses Connect
A Social Worker Sits in for an Office Manager
Clinical and Marketing Teams Shadow Each Other
Helpful Reminders for Executive Leadership
Keeping the IDT Spirit Alive
The Art of NCHPP
Using My NHPCO
Essential Guide to Hospice Management (display ad)
NHPCO Educational Offerings
Cover 2

Insights - Winter 2010

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