NewsLine - June 2011 - (Page Cover1)

The Monthly Membership Publication of the National Hospice and Palliative Care Organization June 2011 Managing a Multigenerational Workforce M By Katherine Crowley and Kathi Elster ost studies of different generations and how they behave at work focus on each generation’s values based on the cultural context of their upbringing. We know that Gen Y employees (ages 16 to 31) are considered tech savvy, accustomed to positive reinforcement, and committed to work/life balance. Gen X workers (ages 32 to 46) are presumably more independent, self-sufficient, and resourceful. Boomers (ages 47 to 65) equate work and position with self-worth, so they are viewed as achievement-oriented, dedicated and career-focused. Finally, the Silent Generation (ages 66 to 84) is known to be hardworking, loyal, and technologically challenged. continued on next page Inside Doing It Well, Making It Fun Ron Culberson helps business clients see how “having a little fun” can help them achieve new levels of success at work. Ron shares some of his strategies. Honorees from ‘Quality On Display’ A closer look at the three QAPI programs recognized during this poster competition at MLC. Plus… • Don’s Monthly Message • New AHRQ Report Features Data from FEHC • Joyce Michel’s Walkathon to Promote ‘Dying Well’ • Becoming a We Honor Veterans Partner • Getting Hospice-specific Training Without Leaving Home • New Report on the Importance of Consumer Engagement in EOL Care • A Toolkit to Help Implement the Concurrent Care for Children Requirement • FHSSA Newsletter: Focus on Compassion Hospice in the Continuum In 2005, Pathways Hospice opened a community grief counseling center that now serves 1,400plus people each year. The center’s director answers key questions for hospices contemplating similar expansion. The Voice of NCHPP Touch therapies can be wonderful additions to the care provided by CNAs. Learn how these simple techniques can benefit the CNA and the patient, along with guidance on certification.

Table of Contents for the Digital Edition of NewsLine - June 2011

Managing a Multigenerational Workforce
A Message From Don: Why a National Center?
We Earned Our Merit Badge in Value (display ad)
Do It Well, Make It Fun
Introducing NHPCO’s Custom Print (display ad)
Honorees from Quality on Display
Experience the ACHC Difference (display ad)
Personalize Your Outreach and Education (display ad)
The Pathways Counseling Center of Pathways Hospice
Voice of NCHPP: Integrating Touch Therapies into the CNA’s Practice
NCHPP CNA Section: Getting Involved
FEHC Data in New AHRQ Report
Michel’s Walkathon to Promote ‘Dying Well’
Become a WHV Partner
Get Hospice-specific Management Training Without Leaving Home
New Report on Importance of Consumer Engagement
Toolkit to Implement Concurrent Care for Children Requirement
Recruiting Problems? HMR (display ad)
Upcoming Educational Offerings
Cover 2
FHSSA Newsletter

NewsLine - June 2011