NewsLine - December 2012 - (Page 26)
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Managing Accountability
By Bridget Montana, APRN, MS, FPCN, MBA hat is a manager’s greatest hurdle to achieving success, especially in this new era of massive collaboration? When I posed this question to the managers and leaders in the NCHPP Clinical and Operations Management Section, their overwhelming response was “accountability”—that managing accountability was the major barrier to achieving their goals. Much has been written on this topic over the years—on the difficulty of holding staff accountable and the ramifications of the failure to do so. In a survey of 400 business leaders conducted by OnePoint Consulting, 40 percent reported that the employees in their organizations are not held accountable for results. Interestingly, many managers often look to someone else to take responsibility for being accountable, rather than taking the necessary steps to be more accountable themselves. According to authors Chris McChesney, Sean Covey and
W
Jim Huling in their book, The 4 Disciplines of Execution, there are two principle areas a leader can influence when it comes to producing results: (1) the strategy or plan, and (2) the ability to execute the strategy. They also noted that most leaders reported “the ability to execute the strategy” to be the most challenging because their academic preparation was focused on strategy and not execution. It has also been my experience that managers lack the skills or “know how” to manage employee accountability. Executing a strategy requires action and behavioral changes to attain specific results. Telling an employee to do something is usually inadequate because, oftentimes, the employee doesn’t understand what is expected or know how to proceed. I determined that a process was necessary for managers to follow as a recipe for successful execution. In my work, I have found the following four rules recommended
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Table of Contents for the Digital Edition of NewsLine - December 2012
Newsline - December 2012
Reframing Advance Care Planning
A Message From Don
Free ACP Symposium
Choosing Wisely Initiative
Succession Planning
NHPCO Honors Exemplary Hospice Service
Hospice in the Continuum
10 Ways to Help Hospice
The Voice of NCHPP
Managing Accountability
My.NHPCO: A Great Resource for Managers
Simione: Solving Your Hospice Challenges (display ad)
Add CGAs to Your Giving Menu (display ad)
Winning Entries from the 2012 Creative Arts Contest
Member News and Notes
Compliance Tip
2013 MLC Plenary Speakers (display ad)
Videos Worth Watching
Resource Links to Bookmark
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