NewsLine - March 2013 - (Page 28)

Short Takes continued from previous page New National STAR Report Just Released With 2012 Data on Staff Compensation One of the free survey tools that NHPCO makes available to members is the Survey of Team Attitudes and Relationships (STAR). Introduced in 2007, STAR is the first and only survey that is specifically designed to assess the job satisfaction of all employees working in the hospice and palliative care field—administrative, non-clinical and clinical staff. While providers which use STAR receive individualized reports with their survey results, each year NHPCO also aggregates the results and produces the National STAR Report for the benefit of all members. This month NHPCO released the 2012 report. As shown in the chart below, this new report reflects valuable feedback from the 3,568 staff working in clinical and non-clinical areas. Respondent Distribution by Staff Category* Responses All Staff All Clinical Staff - Clinical Administrative - Clinical Non-Administrative Direct Clinical - Nursing - Psychosocial - Other Non-Clinical Staff Percent 3,568 2,541 334 2,207 100% 71.2% 9.4% 61.9% 1,658 460 89 1,000 46.5% 12.9% 2.5% 28.0% *Staff categories shown are not mutually exclusive, meaning that a discipline can belong to more than one category. (See Appendix A on page 51 of the report for more information.) 28 NewsLine The report is organized into three primary sections: • The first section provides demographic details about the organizations and individual staff surveyed; • The second section provides compensation information for salaried and hourly employees for 2012 as well as two-year average compensation information for 2011/2012; • The final section provides results from the 45 core questions asked in the survey concerning individual work rewards, workload issues, the work environment, teamwork, organizational support and global job satisfaction. As one CEO put it, “STAR is a snapshot in time, no different than a financial balance sheet. It takes the temperature of any organization’s culture.” The National STAR Report, in turn, provides nationallevel comparison results, making it a valuable tool for more comprehensive evaluation. The new 2012 National STAR Report is now available in the NHPCO Marketplace. Use This Free Tool in Your Own Organization! If you don’t yet take advantage of this benefit of NHPCO membership, visit the STAR page on the NHPCO website to learn more. http://www.nhpco.org/star http://www.nhpco.org/star http://www.nhpco.org/performance-measures/survey-team-attitudes-and-relationships-star http://www.nhpco.org/performance-measures/survey-team-attitudes-and-relationships-star

Table of Contents for the Digital Edition of NewsLine - March 2013

Hospice Facts and Figures: A Six-Year Snapshot
A Message From Don
A Lesser-Known Report and How It Can Help You
Health Essentials (display ad)
Celebrating SW Month (display ad)
Serving Veterans: Does Storytelling Help or Hinder?
Related Resources on Serving Veterans
2013 NHF Gala (display ad)
Engaging and Educating a Mobile Workforce
MODEL Teams
#Speak4me Social Media Campaign
New Hospice Volunteer Ads
New National STAR Report
NHPCO’s Affinity Program (display ad)
HP Professional Scholarship Program (display ad)
Look Who’s Coming to MLC
Simione Healthcare Consultants (display ad)
Glatfelter Healthcare Practice (display ad)
Hospice Education Network (display ad)
Videos Worth Watching
Member News and Notes
Compliance Tip
NHPCO 2013 Webinars (display ad)

NewsLine - March 2013