NHPCO Strategic Plan for 2010-2012 - (Page 15)

NHPCO 2010-12 Strategic Plan Strategic Area—Consumer Engagement Goal: Engage consumers in dialogue and activities to improve individual and societal end-of-life experiences; provide information and skills for shared decision-making and participation in care. Objectives 1. Measure consumer awareness of hospice and other key issues 2. Create an expanded end-of-life care consumer education initiative Key Initiatives a. Fund and commission a nationally recognized public opinion poll b. Disseminate results a. Develop and promote resources that explain and promote the diverse range of home and community end-of-life care services and options b. Support patient/family navigation through the health care system a. Create a concept paper for funding b. Identify and secure funding for decision making tools c. Expand Caring Connections’ resources as an advance care planning information and referral resource 3. Develop tools for people living with illness and their family caregivers to help them make and successfully implement treatment and care decisions Current Activities to Support This Strategic Area • Toll-free consumer HelpLine • Multi-lingual HelpLine • Caring Connections Web site (www.caringinfo.org) and online resources • Consumer education, planning and decision-making resources • Outreach guides and tools (hospice, advance care planning, faith, workplace, caregiving, African American, Chinese, Latino, disability) • Workplace outreach activities (Langeloth grant) • State-specific advance directives (maintenance and promotion) • Content licensing http://www.caringinfo.org

Table of Contents for the Digital Edition of NHPCO Strategic Plan for 2010-2012

NHPCO Strategic Plan for 2010-2012
Contents
About the Plan’s Development
Strategic Short- and Long-Term Goals
National Center for Care at the End of Life
Strategic Pillars
Leadership
Quality
Access
Innovation
Strategic Areas
Member Engagement
Consumer Engagement
Regulatory/Compliance
Education
Data Interpretation, Evaluation, and Research
Policy/Advocacy
Infrastructure Areas
Communications
Organizational Excellence
Resource Development
Affiliates

NHPCO Strategic Plan for 2010-2012

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