Business Travel News - August 24, 2009 - (Page 3)

NEWS U.S.Airlines Begin Implementing Secure Flight BY JAY BOEHMER The U.S. Transportation Security Administration’s passenger prescreening program, Secure Flight, hit a major milestone on Aug. 15 when the agency directed domestic airlines—and the travel agencies that support them—to begin collecting from passengers full names, dates of birth and gender. The milestone is the program’s shift from planning to implementation, and follows an embattled journey that began more than five years ago when the government scrapped its predecessor, the controversial CAPPS II program (BTNonline, Aug. 27, 2004). “There’s nothing more to be tested, and no more approvals we need,” said program director Paul Leyh, a former US Airways executive. “All it is now is to start the implementation process.” As of this month, domestic carri- store this data, but they’re going to ers are expected to collect those be transmitting that data to Secure new passenger data at the time of Flight at different times, based on reservation, but Leyh in early Au- their implementation schedule. Cargust said, “not all channels can be rier A may be cutting over in Sepdone exactly on Aug. 15, and be- tember, carrier B in October and cause it’s phased in, some carriers carrier C in November.” may be asking for this information Once all domestic carriers begin earlier and some a little bit later.” transmitting data by the end of the Leyh said this month’s milestone first quarter of 2010, TSA said it kicks off the next phase, as domes- would shift its sights to internationtic carriers through the end of March al airlines, for which TSA’s sister 2010 will shift their agency, Customs and watchlist-matching Border Protection, responsibilities to the currently performs government. watchlist matching. “The first part is at twitter.com/BTNonline “It’s safe to say the inthe collection of the ternational watchlistdata and the second is the trans- matching process will be converted mission, which actually does the over to Secure Flight by the end of watchlist-matching part of it,” Leyh 2010,” Leyh said. said. “For all airlines, the expectaTSA in the past year has tested tion is that by Aug. 15, they’ll be the latest version of Secure Flight, asking for this data and be able to through which the government ON THE RECORD “Career success this year is holding on to your job.There have been heavy layoffs and downsizing, and people are being asked to do the same work in fewer hours.” MEETINGJOBS’ DAWN PENFOLD, PAGE 14 checks passenger data against watchlists to reduce false matches and standardize practices across carriers. Under the current model, Leyh said, “It’s inconsistent from carrier to carrier. With Secure Flight, it’s going to be consistent regardless of which carrier you’re flying.” Continued on page 8 Follow BTN on Twitter CONTENTS August 24, 2009 Issue 680 Vol. 26, No. 12 Rearden Hires Heinritz NEWSMAKER Inside Track: Air-only UATP to add hotel, car . . . . . . . . . . 4 22 Profiles In Travel Mgmt.: Philips outsources. . . . . . . . . . . . 6 CAP & TRADE FLAW 2009 Travel Manager Salary & Attitude Survey . . . . 14 Delta’s Steve Sear sees downside. Forum: Delta’s Sear counters cap-and-trade logic. . . . 22 Aviation: Load factors high, yields low. . . . . . . . . . . . . . 26 AVAILABLE ONLINE Lodging: Localities enacting hotel taxes . . . . . . . . . . . . 32 Payment & Expense: Concur buys Etap-On-Line . . . . . 40 Meetings Today: Rosewood pushing luxury mtgs. . . . 41 Travel Management: Radius embeds sales force. . . . 44 Travel Management Tech: Egencia adds tools. . . . . . . 46 see btnonline.com EuroBTN: Majors report losses, LCCs gain . . . . . . . . . . 48 BTN Special Edition: Destinations: KC considers convention hotel . . . . . . . . 49 Silver Anniversary FIND DAILY NEWS UPDATES AND MORE AT WWW.BTNONLINE.COM BTN (USPS 0728-870, ISSN 8750-3670) is published semi-monthly, except monthly in January, February, May, July and December, by Nielsen Business Media Inc.,770 Broadway,New York,NY 10003,tel.646-654-5000,and is distributed free of charge to qualified corporate travel buyers and travel agents specializing in business travel in the United States and Canada. The cost of a subscription to non-qualified subscribers is $119 in the U.S.; $135 in Canada; $135 in Mexico and Central America; $200 in South America and Europe; and $200 in Asia,Africa and Australia; payable in advance in U.S. dollars. Registered for GST as Nielsen Business Media Inc. USA GST No. 124513185. Periodicals postage paid at New York, NY, and additional mailing offices. Canada Post Publications Mail Agreement No.40031729.Return Undeliverable Canadian Addresses to:DHL Global Mail 4960-2 Walker Road,Windsor,ON N9A 6J3. Business Travel News is a trademark owned exclusively by Nielsen Business Media Inc.Copyright © 2009 by Nielsen Business Media Inc.Reproduction of this magazine,in whole or in part,is prohibited unless authorized by the publisher.Editorial and advertising offices:770 Broadway,New York,NY 10003.For address changes (please include mailing label), single copy sales ($10 per issue including shipping and handling, prepayment required), subscription information, and other customer service inquiries,write to Business Travel News,P.O.Box 1187,Skokie,IL 60076,or call 847-647-7987 outside the U.S. POSTMASTER: Send changes of address to BTN, P.O. Box 1187, Skokie, IL 60076. Printed in the USA. Rearden Commerce this month announced the appointment of former GetThere general manager Bev Heinritz as its vice president of customer services and product support, effective Aug. 24. Heinritz will oversee about 50 employees on the implementation, customer relationship management and 24/7 support services teams. Heinritz departed GetThere in April 2008, following 22 years at parent company Sabre. She led the corporate booking tool’s growth from less than $4 billion in gross travel volume booked in 2003 to $9.4 billion in 2007 (BTNonline, Feb. 29, 2008). At GetThere, Heinritz worked opposite current Rearden vice president of worldwide sales Tony D’Astolfo from 2000 to 2004. He led GetThere’s sales efforts, and she focused on customer management. Heinritz most recently served a six-month stint as BCD Travel’s senior vice president of global online technology solutions, where she also was in charge of online booking tool vendor relations before she left in the spring as part of a management restructuring. Heinritz reports to Rearden president and general manager of B2B operations David Cassady, who joined the company in May. Cassady previously served as executive vice president of operations for software development company SpikeSource. In the first half of the year, D’Astolfo said, Rearden added more than 1,100 to its corporate client base of 5,120 companies. —Seth Harris Business Travel News www.BTNonline.com Monday, August 24, 2009 3 http://www.twitter.com/BTNonline http://WWW.BTNONLINE.COM http://www.BTNonline.com

Table of Contents for the Digital Edition of Business Travel News - August 24, 2009

Business Travel News - August 24, 2009
Contents
Inside Track
Profiles In Travel Mgmt
2009 Travel Manager Salary & Attitude Survey
Forum
Aviation
Lodging
Payment & Expense
Meetings Today
Travel Management
Travel Management Tech
EuroBTN
Destinations

Business Travel News - August 24, 2009