BTN - Procurement Practices - May 19, 2008 - (Page 3)

TABLE OF CONTENTS www.BTNonline.com BUSINESS TRAVEL NEWS May 19, 2008 BTNonline.com KPMG director of operations for firmwide procurement Pfizer vice president of worldwide procurement 2008 RESOURCE GUIDE A SUPPLEMENT TO BUSINESS TRAVEL NEWS MAY 2008 Procurement Procurement Practices Practices APPLYING METRICS TO TRAVEL MANAGEMENT APPLYI APP LYING A P LYI NG METRIC APPLYING MET RIC S T O T RAV EL MAN AGE MEN T PP RICS TRAV MANAGE MENT RAVEL MANAGEMENT AGEMEN PAT BARRETT TOM DONATELLI Letter. .From. .Our. .Sponsor. . . . . . . . . . . . . . . . . . . . . . . . 4 Making The Most Of Business Travel Metrics 6 Bringing Travel As A Commodity Into Perspective 9 Employing More Precise, Stringent SLAs, KPIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Adopting Mandates, Scorecards, Demand Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Deloitte chief procurement officer United Technologies travel commodity manager MIKE McMAHON MARCIA TELLEZ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Roundtable: Procurement, Travel Converge Cover, photography, layout design and information graphics by Eric Wong http://www.BTNonline.com http://BTNonline.com

Table of Contents for the Digital Edition of BTN - Procurement Practices - May 19, 2008

BTN Procurement Practices - May 19, 2008
Contents
Letter From Our Sponsor
Making The Most Of Business Travel Metrics
Bringing Travel As A Commodity Into Perspective
Employing More Precise, Stringent SLAs, KPIs
Adopting Mandates, Scorecards, Demand Management
Roundtable: Procurement, Travel Converge

BTN - Procurement Practices - May 19, 2008

https://www.nxtbook.com/nxtbooks/nielsen/btn_procurement2010
https://www.nxtbook.com/nxtbooks/nielsen/btn_20100419
https://www.nxtbook.com/nxtbooks/nielsen/btn_20100329
https://www.nxtbook.com/nxtbooks/nielsen/btn_20100315
https://www.nxtbook.com/nxtbooks/nielsen/btn_20100201
https://www.nxtbook.com/nxtbooks/nielsen/btn_20091228
https://www.nxtbook.com/nxtbooks/nielsen/btn_20091214
https://www.nxtbook.com/nxtbooks/nielsen/btn_20091130
https://www.nxtbook.com/nxtbooks/nielsen/btn_20091123
https://www.nxtbook.com/nxtbooks/nielsen/btn_20091026
https://www.nxtbook.com/nxtbooks/nielsen/btn_20091012
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090928
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090914
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090824
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090803
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090713
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090629
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090608
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090518
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090427
https://www.nxtbook.com/nxtbooks/nielsen/btn_procurement09
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090406
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090323
https://www.nxtbook.com/nxtbooks/nielsen/btn_cti09
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090209
https://www.nxtbook.com/nxtbooks/nielsen/btn_20090126
https://www.nxtbook.com/nxtbooks/nielsen/btn_20081215
https://www.nxtbook.com/nxtbooks/nielsen/btn_blackbook2008
https://www.nxtbook.com/nxtbooks/nielsen/btn_20081124
https://www.nxtbook.com/nxtbooks/nielsen/btn_20081027
https://www.nxtbook.com/nxtbooks/nielsen/btn_resourceguide2008
https://www.nxtbook.com/nxtbooks/nielsen/btn_20081013
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080929
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080908v2
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080908
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080818
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080728
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080707
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080616
https://www.nxtbook.com/nxtbooks/nielsen/btn_procurement
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080519
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080505
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080414
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080324
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080303
https://www.nxtbook.com/nxtbooks/nielsen/btn_ctindex08
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080211
https://www.nxtbook.com/nxtbooks/nielsen/btn_20080128
https://www.nxtbook.com/nxtbooks/nielsen/btn_20071217
https://www.nxtbook.com/nxtbooks/nielsen/btn_20071119
https://www.nxtbookmedia.com