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- Speaker Perspectives Downturn Leisure, continued sionary world, a world where consumers increasingly demand a voice in your brand, as well as a chance to communicate its values and successes and failures to others. At Travelistic, happy and unhappy customers alike post video reviews. In the 21st century, social networks and ITC are re-writing the industry in ways few industry members truly appreciate: Travel 2.0 is increasingly a oneto-one rather than one-to many proposition, whilst the mobile device will become a key tool for both consumers and travel providers in the future. This is also a world where terms like bespoke, authentic, personal, and experiential will be expected from a brand as standard, as consumers learn how to more effectively craft and “build” their holiday requirements online. While these terms seem and sound tired to the well traveled minority, for mainstream consumers, as our bi-annual Consumer Attitudes Audit™ suggests, for four years running these are words they are increasingly keen on. Add to this the idea that more people want to visit little-traveled neighborhoods in cities globally, as well as cafés, bars, hotels and b&bs that have an unusual back story or associated narrative, and you can understand why hotels like London’s Andaz employ a residents storyteller to keep guests happy. Although many bricks and mortar travel brands will vanish or move online, for hotels, bars, clubs and resorts globally–especially those with consummate service offers—there are growing opportunities to collaborate directly with current or potential customers via online sites like TripAdvisor, Dopplr, Globorati, TripSay, etc. But quality travel and conscience travel will continue to matter. Yes, in the short term, value and price will triumph, but long term, sustainability, ethics and a sensitivity to place will remain with us. The narrative of place will matter more and more, especially for our Bleisure traveler who will increasingly become the new type of business traveler for the 21st century; a man or a woman who will want to combine work with play, business with pleasure, and this needs to start from the room they stay in and work from, continue right through the hotel, and out into the city they are staying in. Brand detachment from our local surroundings is no longer an option. hospi tal i ty des i g n su m m i t 2009

Hospitality & Design Summit 2009

Table of Contents for the Digital Edition of Hospitality & Design Summit 2009

Hospitality & Design Summit 2009
Summit Schedule At-A-Glance
Welcome
Speaker Biographies
Speaker Perspectives
Hospitality & Design Summit 2009 - Hospitality & Design Summit 2009
Hospitality & Design Summit 2009 - Summit Schedule At-A-Glance
Hospitality & Design Summit 2009 - Welcome
Hospitality & Design Summit 2009 - Speaker Biographies
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