Meeting News - September 21, 2009 - (Page 64)

News Northwest Deal Triggers Delta Mtg. Revival continued from page 61 lone holdout in offering a formal meetings program, which the carrier eliminated in late 2003. Southwest said it is in no hurry to follow Delta in a return. “We don’t have any current plans to bring a meetings program back,” a Southwest spokesperson said this month. Delta’s “long-overdue” return should help it regain lost marketshare for meetings business— a segment the carrier led prior to undoing the Delta Meeting Network, Long said. “Like lots of decisions, this one seems to have been made at 35,000 feet, and I know internally within Delta their own people were horrified that it just went away,” she said.“Then they just watched the programs drop off, and programs that they had been getting, they just didn’t get any more.” In the post-fare-reform era, Northwest maintained its meetings program, which served as the foundation of the next-generation Delta Meeting Network as the two carriers continue integration efforts stemming from last year’s merger. “We created the product based on the Northwest Airlines meeting product, ” said Norma Dean, general manager of Delta Meeting Network.“The technology platform, which provides ARUBA Delta “grams watched as prothey had been getting went away. ” —Yvonne Long, senior vice president of Air Fulfillment Services SITE INTERNATIONAL CONFERENCE 2009 Attend the Site International Conference 2009 for thought-provoking education, global connections with colleagues and inspiration geared toward approaching visionary business leaders who see limitless boundaries. 30 OCTOBER – 2 NOVEMBER ARUBA In today’s business environment, leveraging professional relationships and gaining valuable insight from industry leaders is critical to producing business results and creating exceptional motivational experiences. Come away with solutions-oriented actions and guidance for navigating industry trends. Unleashing human potential through extraordinary motivational experiences Visit siteglobal.com for details. online contracting, is the basis of this.” What’s new for Delta is the online contracting tool.“With the merger with Northwest,” Murray said, “and seeing their slick online contracting tool and focusing on the best of both, this was an opportunity to answer a customer need.” Dean said the online meeting contract request page allows planners to indicate whether they need a single meeting, multiple meeting or event contract. Delta’s support area evaluates the requests, then e-mails a contract. Murray said he anticipated a turnaround time of less than five days.“Most often less than that,” he clarified,“but five days is our cap.” Those who were using Northwest’s meetings program, which has been in place for several years, will find the network has added a lot more destinations and added sales staff support. “We have a dedicated meetings sales support staff that can do ticketing and consulting and synching up one-on-one with customers,” Dean said.“What's old is new, and it’s good to have that personalized service for our meeting customer.” H www.meetingnews.com 64 MeetingNews September 21, 2009 http://www.siteglobal.com http://www.siteglobal.com http://www.meetingnews.com

Table of Contents for the Digital Edition of Meeting News - September 21, 2009

Meeting News - September 21, 2009

Contents
Pricing Forecast
Newsmaker
Meetings Spotlight
Event Profile

Meeting News - September 21, 2009

Meeting News - September 21, 2009 -
Meeting News - September 21, 2009
(Page Cover1)

Meeting News - September 21, 2009 -
Meeting News - September 21, 2009
(Page Cover2)

Meeting News - September 21, 2009 - Contents (Page 1)
Meeting News - September 21, 2009 - Pricing Forecast (Page 2)
Meeting News - September 21, 2009 - Pricing Forecast (Page 3)
Meeting News - September 21, 2009 - Pricing Forecast (Page 4)
Meeting News - September 21, 2009 - Pricing Forecast (Page 5)
Meeting News - September 21, 2009 - Newsmaker (Page 6)
Meeting News - September 21, 2009 - Newsmaker (Page 7)
Meeting News - September 21, 2009 - Newsmaker (Page 8)
Meeting News - September 21, 2009 - Newsmaker (Page 9)
Meeting News - September 21, 2009 - Meetings Spotlight (Page 10)
Meeting News - September 21, 2009 - Meetings Spotlight (Page 11)
Meeting News - September 21, 2009 - Meetings Spotlight (Page 12)
Meeting News - September 21, 2009 - Event Profile (Page 13)
Meeting News - September 21, 2009 - Event Profile (Page 14)
Meeting News - September 21, 2009 - Event Profile (Page 15)
Meeting News - September 21, 2009 - Event Profile (Page 16)
Meeting News - September 21, 2009 - Event Profile (Page 17)
Meeting News - September 21, 2009 - Event Profile (Page 18)
Meeting News - September 21, 2009 - Event Profile (Page 19)
Meeting News - September 21, 2009 - Event Profile (Page 20)
Meeting News - September 21, 2009 - Event Profile (Page 21)
Meeting News - September 21, 2009 - Event Profile (Page 22)
Meeting News - September 21, 2009 - Event Profile (Page 23)
Meeting News - September 21, 2009 - Event Profile (Page 24)
Meeting News - September 21, 2009 - Event Profile (Page 24a)
Meeting News - September 21, 2009 - Event Profile (Page 24b)
Meeting News - September 21, 2009 - Event Profile (Page 24c)
Meeting News - September 21, 2009 - Event Profile (Page 24d)
Meeting News - September 21, 2009 - Event Profile (Page 25)
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Meeting News - September 21, 2009 - Event Profile (Page 49)
Meeting News - September 21, 2009 - Event Profile (Page 50)
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Meeting News - September 21, 2009 - Event Profile (Page 53)
Meeting News - September 21, 2009 - Event Profile (Page 54)
Meeting News - September 21, 2009 - Event Profile (Page 55)
Meeting News - September 21, 2009 - Event Profile (Page 56)
Meeting News - September 21, 2009 - Event Profile (Page 57)
Meeting News - September 21, 2009 - Event Profile (Page 58)
Meeting News - September 21, 2009 - Event Profile (Page 59)
Meeting News - September 21, 2009 - Event Profile (Page 60)
Meeting News - September 21, 2009 - Event Profile (Page 61)
Meeting News - September 21, 2009 - Event Profile (Page 62)
Meeting News - September 21, 2009 - Event Profile (Page 63)
Meeting News - September 21, 2009 - Event Profile (Page 64)
Meeting News - September 21, 2009 - Event Profile (Page Cover3)
Meeting News - September 21, 2009 - Event Profile (Page Cover4)
Meeting News - September 21, 2009 - Event Profile (Page A)
Meeting News - September 21, 2009 - Event Profile (Page B)
Meeting News - September 21, 2009 - Event Profile (Page HICover1)
Meeting News - September 21, 2009 - Event Profile (Page HICover2)
Meeting News - September 21, 2009 - Event Profile (Page HI1)
Meeting News - September 21, 2009 - Event Profile (Page HI2)
Meeting News - September 21, 2009 - Event Profile (Page HI3)
Meeting News - September 21, 2009 - Event Profile (Page HI4)
Meeting News - September 21, 2009 - Event Profile (Page HI5)
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Meeting News - September 21, 2009 - Event Profile (Page HI12)
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Meeting News - September 21, 2009 - Event Profile (Page HI14)
Meeting News - September 21, 2009 - Event Profile (Page HI15)
Meeting News - September 21, 2009 - Event Profile (Page HI16)
Meeting News - September 21, 2009 - Event Profile (Page HICover3)
Meeting News - September 21, 2009 - Event Profile (Page HICover4)
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