Spirit Magazine - May 2013 - (Page 145)
Community Outreach
Turning Dreams
Into Reality
Phoenix Employees and the Make-A-Wish
Foundation create magical moments for children.
Serving Customers is a true LUV affair. It is
my privilege as a Customer Service Manager
at Phoenix’s Sky Harbor International Airport
(PHX) to lead a staff of Customer Service
Agents who not only deliver legendary Southwest hospitality but also exhibit their Servant’s
Heart each and every day.
As a national sponsor of the Make-A-Wish
Foundation, Southwest Airlines provides
travel to “wish kids,” and the Phoenix Station
works to create special moments for children
suffering from life-threatening illnesses as
they travel to their wish destinations. The
Station even has a Make-A-Wish Team, made
up of dedicated Phoenix Employees who rally
around the ultimate goal of facilitating a smooth
travel experience and showering these kids
and their families with LUV.
Days before a wish kid is set to travel, Southwest receives information about the child’s age,
likes, and family. Employees work to create a
journey through the airport that is fit for the
special person he or she is. We create posters
and goodie bags filled with fun treats, and we
take special measures to ensure the family’s
time through security is stress-free. The entire
staff is involved in dry runs several days prior
to departure, and there is constant communication among Flight Crews, local Employees,
and the TSA to ensure each wish kid’s trip is
everything he or she dreamed.
Recently, a wish kid named Cole visited the
Phoenix airport. Team Phoenix created a truly
exceptional experience for this avid baseball
fan—including a group sing-along to “Take Me
Out to the Ball Game.” The smiles on Cole and
his parents’ faces summed up why Southwest
takes the time to help these special families.
May is Wish Month, and Team Phoenix looks
forward to providing an extra-special touch to
the travel experience of the special guests we
will welcome this month.
Everyone has an opportunity to make a
difference in someone’s life. At Southwest
Airlines, there is a strong commitment to the
communities where the airline’s Employees
work and live. It is an honor to serve a cause
that allows people to give from the heart, to
bring others together, and to inspire change.
—K.J. Thomson
GENUINE JOY
There’s nothing
that compares
to the delight
of a wish kid.
MAY 2013 SPIRIT
145
Table of Contents for the Digital Edition of Spirit Magazine - May 2013
Spirit Magazine - May 2013
Contents
Gary’s Greeting
Gary’s Greeting en Español
Star of the Month
Freedom Story
From the Editor
Your Words
Your Pictures
Media Center
Eat Drink Sleep
Break out of the martini mold
Get cozy in Colorado
The Numbers
Watch your back for ninjas
Discover a secret strength
Learn a key to longevity
Wise Guide
Think like a lady
Business
Pick up a trick from Penn Jillette
Cross time zones with confidence
The Great American Vacation
Plan your next great escape
The Summer Wins
Dear Matthew, Joshua, & Noah...
Your Adventure In Orlando
Life Adventure In Orlando
Promotional Series: Spirit of California
Promotional Series: Spirit of New Mexico
Calendar
Fun!
Make a May flower
Spotlight
Community Outreach
Route Map
Terminal Maps
Rapid Rewards Partners
Flight Service
The “If” List
Spirit Magazine - May 2013
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