Spirit Magazine - May 2013 - (Page 16)
Star of the Month
Joy Fress
C S&S C u S to m er r epr e S en tat iv e , h o u S to n
The term that comes to mind when thinking of Customer
Support and Services (CS&S) Customer Representative
Joy Fress is “Team Player.” As one of seven children,
Joy understood from an early age the value of cooperating with others and working as a Team. Those values
helped shape Joy’s future interests—both personal and
professional—and brought the sports lover to Southwest
Airlines, a Company that sees itself not only as a Team
but also as a Family.
Joy was raised in the great state of Texas by parents
who have been married to each other for 54 years. Joy
has been married to her husband, Pete, for 12 years. The
two enjoy fishing in Galveston and relaxing in Cabo San
Lucas, Mexico. And they indulge their love of sports by
feeling the roar of the engines at Texas Motor Speedway
near Dallas and cheering on their favorite football teams:
the Texas Christian University Horned Frogs and the
Houston Texans.
Joy has worked for Southwest for 11 years, all at the
Houston CS&S Center (HC). As a CS&S Customer
Representative, Joy is a professional problem solver;
she assists Customers with their reservations, Rapid
Rewards Frequent Flyer program accounts, policy
questions, and much more. She embraces her role and
feels that each day can bring new challenges as well as
opportunities to keep learning. When asked what she
loves most about her work, Joy says, “I love the feeling
of satisfaction I get when I know I have helped someone
have a better travel experience.” She adds, “I enjoy working with my HC Coworkers to build Customer loyalty
with each problem we solve.”
Joy is proud to be a Member of the Southwest Airlines
Family and is honored to have been chosen as Star of
the Month. She shows her Southwest Spirit with every
call she takes, every question she answers, and every
reservation she books. Way to go, Joy! —Hollye Chacon
Reel deal
Fishing is one
of the ways
Joy unwinds.
Blue man Group is
proud to give Joy
Fress two tickets
to a Blue man Group
show as a token
of appreciation for her work and
dedication. Congratulations, Joy!
16 spirit may 2013
PhotograPhy By nathan lindstrom
Table of Contents for the Digital Edition of Spirit Magazine - May 2013
Spirit Magazine - May 2013
Contents
Gary’s Greeting
Gary’s Greeting en Español
Star of the Month
Freedom Story
From the Editor
Your Words
Your Pictures
Media Center
Eat Drink Sleep
Break out of the martini mold
Get cozy in Colorado
The Numbers
Watch your back for ninjas
Discover a secret strength
Learn a key to longevity
Wise Guide
Think like a lady
Business
Pick up a trick from Penn Jillette
Cross time zones with confidence
The Great American Vacation
Plan your next great escape
The Summer Wins
Dear Matthew, Joshua, & Noah...
Your Adventure In Orlando
Life Adventure In Orlando
Promotional Series: Spirit of California
Promotional Series: Spirit of New Mexico
Calendar
Fun!
Make a May flower
Spotlight
Community Outreach
Route Map
Terminal Maps
Rapid Rewards Partners
Flight Service
The “If” List
Spirit Magazine - May 2013
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