US Airways - September 2014 - (Page 20)
Connections
explore
Everybody's
Business
THE BOOK
Retrain Your Brain
Ever feel like a constant stream of tweets, emails,
and status updates has you drinking from a fire
hose? Join the club, says neuroscientist Daniel J.
Levitin, whose new
book, The Organized
Mind, explains how
to better juggle this
endless flood of inTHE CUSTOMER
coming information.
EVERYTHING COUNTS
The more you use
Customers are always right. But more importantly for your
business, in today's connected world they're also increasingly chatty and influential. According to a recent survey
by analytics provider Vision Critical, here's why it's crucial
to keep others speaking highly of you:
unclutter your life, he
cognitive tricks to
Annual cost of unhappy customers
Customers who won't buy
from businesses with negative
online reviews
81%
Lost customers who say companies
could have prevented it
Businesses that claim
customer experience is a
top priority
3%
it becomes to dial the
noise back down to
a dull roar.
THE APP
Cracking the Code
So many online accounts, so many ways to forget all
your log-in information. Thankfully, password manager 1Password (agilebits.com) for Windows, Mac,
iOS, and Android can help. Download the app to
store your most frequently accessed account details
in one safe and secure centralized location for easy
sign-in. There's also an option to generate passcodes
on the fly - and save them so you don't have to
memorize a random string of letters and numbers.
Businesses that deliver an
excellent customer experience
Source: visioncritical.com/blog/unhappy-customer
THE GADGET
Hot Shot
Drop it, freeze it, or dunk it underwater: Whatever punishment you
can dish out, the ruggedized Olympus Stylus Tough TG-850
digital camera can take it. Whether working hard or playing hard,
this affordable device's tilting LCD screen and wide-angle lens make
it simple to capture high-resolution 16MP shots under virtually any
condition. It retails for $250.
»
Scott Steinberg is the author of Becoming Essential. His website is akeynotespeaker.com.
20
SEPTEMBER 2014
usairwaysmag.com
ILLUSTRATION BY ANDERS WENNGREN
$537 Billion
80% 90%
suggests, the easier
http://www.agilebits.com
http://www.visioncritical.com/blog/unhappy-customer
http://www.akeynotespeaker.com
http://www.usairwaysmag.com
Table of Contents for the Digital Edition of US Airways - September 2014
Table of Contents
Perspective: CEO Letter
Making It Happen
Hot Spots: Best Fall Escapes
Great Escapes: Intimate Italy
Style Spotlight: Travel Pro
Diversions: National Sportscasters Association
Connections: Everybody's Business
Diversions: Puerto Rico Art
Gear Up: Office Tools
Gear Up: Weather Glass
Great Escapes: Omni Homestead Resort
To Your Health: Devereux
Travel Feature: Sailing in the British Virgin Islands
Special Section: Northwest Florida
Special Section: Simply Charleston
University Spotlight: Auburn University
Special Section: Highway 1 Discovery Route, California
Best of Health: Miami Foot & Ankle Surgery
Puzzles
Readers Resource Index
Your US Airways Guide
Audio Entertainment
Video Entertainment
U.S. and Caribbean Service Map
International Service Map
Airport Terminal Maps
oneworld alliance
Passenger Info/Contact US Airways
US Airways MarketPlace®
US Airways Fleet/Customs & Immigration
Giving: Miles for Good
Window or Aisle?
US Airways - September 2014
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