photo-Adam Spangler While at the Great American Outdoor Show in Harrisburg on Saturday, February 1, Governor Tom Corbett picked up his 2014 fishing license at the Pennsylvania Fish & Boat Commission (PFBC) booth while PFBC Executive Director John A. Arway looks on. Straight TALK by John A. Arway Executive Director Pennsylvania Fish & Boat Commission PFBC's Angler Thank You Campaign When was the last time you were thanked for purchasing a product at your local supermarket or retail store? Most likely, just like me, it was the last time you visited the store, because most clerks thank you for your business every time you make a purchase. Businesses have learned that a simple thank you for visiting their store and making a purchase is a way to keep customers coming back. The model that businesses use has been around for a long time and continues to work well even in today's busy society. Unfortunately, government doesn't typically do a good job of thanking those who provide the funds that government uses to deliver the goods and services that people receive. I'm not quite sure why that is, but my staff and I intend to change the way government works in Pennsylvania by greeting you on a stream or lake one day and personally thanking you for buying your fishing license. I recently saw a presentation by Howard Hyden from the Recreational Boating and Fishing Foundation called "Standing in Your Customers' Waders." It really brought home the message to me about the importance of thanking our customers for their support for buying fishing licenses or registering boats. I believe that government in the past has always taken license buyers for granted. We can require For more information on PFBC's Angler Thank You campaign, visit www.AnglerBoaterThankYou.com or see page 3 of the wrapper.http://www.AnglerBoaterThankYou.com http://www.AnglerBoaterThankYou.com