The VOL. 10, NO. 1 January 2019 IN MEMORIAM 2 Jim Dunlap, 1945-2019 CUSTOMER RELATIONS 5 Does your PoS have a UM? By Harvey Silverman STATE OF THE INDUSTRY 8 A preview of the key issues By Stuart Lindsay LETTERS TO THE EDITOR 10 SKYiGOLF clarifies business model INDUSTRY SCORECARD 12 December golf weather impact: Sad final chapter to an ugly book MARKET FOCUS 15 PGA to Join the Party in Dallas SUPPLY/DEMAND BALANCE 17 Is 2019 the Year of the "Big Close"? By Jim Koppenhaver COMINGS AND GOINGS 19 As they say, "Shift happens..." WWW.PELLUCIDCORP.COM THE PELLUCID PERSPECTIVE 1http://WWW.PELLUCIDCORP.COM