Seqens eBook - 15

CROs

Table 1. Qualifying CRO Partners (Step 3)
A. Get the Paperwork in Place (Confidentiality Agreements, etc.)

numbers of test articles, numbers of replicates, the extraction process, its
related analytical process, the testing completion criteria, and finally, the
mechanism for reporting the study's results. A fixed price quotation would

B. Supplier Audit, Focus on Quality Systems

address aspects of timing, such as project milestones.

C. Financial Audit

The significant positive point of the fixed price quotation is that the exact

1. Available financial models
a. Project-based

financial commitment is clear and predictable. However, extractables can

b. FTE Model

be notoriously unpredictable and it is questionable whether the cost of

c. Hybrid

completing a study can reliably be predicted upfront. Organizations may

2. Compatibility of financial systems

be inclined to view contract modifications unfavorably. Managing the

D. Technical Audit
1. More detailed review of resource inventory

process of contract administration may consume time and resources that

2. Detailed review of methods and procedures

are better spent on the actual execution of the study.

3. Competency evaluation

Another financial approach is an FTE model, by which the contracting

process. In some cases, the qualification process, particularly its technical

laboratory essentially contracts for a fixed portion of the CRO's capacity.

aspects, may require that a considerable expense be incurred by one of

For example, the contracting laboratory may purchase a certain level of

the parties. The magnitude of such expenses and the responsibilities and

support over a defined time period (for example, 5 FTEs per month for

obligations for those expenses must be established and documented. If

a full calendar year). Such a model provides the contracting laboratory

laboratory studies are required as part of the technical audit, then the

with a certain amount of flexibility in terms of the deployment of such

study design and the data reporting process must be established. Under

purchased capacity to meet the specific needs of the contracting

certain conditions, additional documentation must be in place before the

laboratory at any given time. For example, the activities in one month may

qualification can be executed.

be such that the contracting laboratory primarily needs chromatographic
support, while the next month it might need technical writers to complete

Supplier Audit

study reports. Presumably, such flexibility would allow the contracting

As noted previously, pharmaceutical companies have established internal
procedures for auditing and qualifying their vendors. Typically, the
primary focus of a supplier audit is the CRO's quality systems, although
other operational aspects of the CRO may also be examined. As an
organization's supplier audit process may have been developed to deal
with suppliers of materials instead of suppliers of services, it is possible
that the process may need to be modified somewhat to deal with an
E&L CRO. It is reasonable to expect that the spirit and intent of a contract
organization's supplier audit process will be exercised in its audit of an
E&L CRO.

laboratories to shift priorities between activities and between projects
without the burden of contract adjustments. From the perspective of
the contracting laboratory, the challenge of managing this type of FTE
approach is the management of the work stream so that all the resources
are utilized in slack times and no more than the available resources are
used during peak times. From the perspective of the CRO, the challenge of
managing this type of FTE approach is having the flexibility and capacity
to deal with the contracting laboratory's changing and shifting priorities,
as well as dealing with the financial issue of not having all activities being
billed at the same rate.
A third financial approach is the hiring of staff through a CRO and then

Financial Audit

placing the staff within the working laboratories of the contracting

Understandably, an E&L CRO will expect to be paid for its services. The
contracting organization will desire to procure those services at what it
considers to be a fair market price. The financial audit is an opportunity
for both organizations to iron out the details of their financial relationship.
While the quality audit seeks to find and address weakness or issues within
the CRO's quality system, the financial audit seeks to establish the rules for

organization. While the staff is managed by the CRO and the work is
performed consistent with the CRO's standards and procedures, the
work is performed with instrumentation and facilities provided by
the contracting laboratory. Such an approach may be attractive to a
contracting laboratory that has the facilities to support a larger staff in
addition to a project load that requires a longer-term CRO relationship.

the financial engagement between the two organizations and serves to

One could envision that a hybrid approach could provide both the

establish and document the financial expectations of both organizations.

CRO and the contracting laboratory with the financial framework that

An important aspect of the financial audit is to establish the cost basis
for work performed for the contracting organization by the CRO. It is
noted that there are a number of standard practices in terms of this
aspect of the financial relationship. One standard practice is to quote

facilitates efficiency and effectiveness. For example, the two parties might
develop a FTE-based relationship at a sustainable level and could choose
to manage "excursions" (e.g., emergencies or short term bottlenecks) with
fixed-priced, activity-based projects.

individual jobs or projects. For example, the CRO might quote a fixed

In addition to establishing the financial model that the CRO and

price for performing a certain extractables assessment. One presumes

contracting laboratory will work under, the financial audit is the proper

that the fixed price quotation would be based on a well-defined study

time to deal with any inconsistencies between the partners' financial

design that enumerates the relevant aspects of the study including the

systems (e.g., establishing payment terms).

Pharmaceutical Outsourcing |

15

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Seqens eBook

Table of Contents for the Digital Edition of Seqens eBook

Contents
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Seqens eBook - Contents
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