Pizza Today - January 2020 - 26
FRONT OF THE HOUSE
H
ow many people does it take
to serve a pizza? More than
one, it turns out, because
bringing food to customers' tables
involves much more than carrying
a tray from the kitchen. Consumers
expect much from their restaurant
experience, and that often means having enough staff to take care of many
details related to service. Pizzeria owners say having servers and food runners
make service more efficient, which can
result in satisfied customers.
The difference between servers and
runners is servers take the orders from
customers, and runners deliver those
orders to the tables. "The food runner
is often the go-between for servers and
kitchen staff helping the restaurant
operations to run smoothly," says
Antonio Matarazzo, co-owner of
Stellina Pizzeria in Washington, D.C.
"They are essential to helping servers
do their best job."
A Run On
Good Service
Servers and food runners
work together for more efficient
front of house operations
S TO R Y N O RA CA LE Y
2 6 / P I Z Z AT O D AY. C O M / J A N UA R Y 2 0 2 0
P H OTO S JOS H KE OWN
Teamwork is crucial, and
servers and runners must
work together and make sure
their skills complement each other's
efforts. Servers use their vast menu
knowledge and good customer service
skills to engage with diners. Runners
not only assist servers by bringing
food to the table, but also clear tables
quickly so the host can seat new customers, so they don't have to wait long
for service.
For some, the server and runner
model is used only as needed. At
the three-location Lucky Pie Pizza,
runners are on the schedule on busy
nights. "We understand the loads on
the server, and we want them to spend
as much time tableside as possible, giving our guests utmost attention," says
Dylan Schwab, general manager of the
location in Niwot, Colorado. "The runners are offering cheese and chili flakes
or watering the table."
http://www.PIZZATODAY.COM
Pizza Today - January 2020
Table of Contents for the Digital Edition of Pizza Today - January 2020
Pizza Today - January 2020
Commentary
Contributors
Expo Spotlight
Meet the Makers
Conversation
Man on the Street
Tony’s Trending Recipe
Knead to Know
Destinations
Server/food Runner Models
Cauliflower
Ricotta
Workers’ Compensation
Pizzeria Manager of 2020
Retirement Planning
Five Digital Ordering Necessities
Fine Folk Pizza -- Fort Myers, Fl
Product Showcase
Pizza Today Yellow Pages
The Marketplace
Reader’s Resource
Mike’s Monthly Tip
Pizza Today - January 2020 - CT1
Pizza Today - January 2020 - CT2
Pizza Today - January 2020 - Pizza Today - January 2020
Pizza Today - January 2020 - Cover2
Pizza Today - January 2020 - Commentary
Pizza Today - January 2020 - 4
Pizza Today - January 2020 - 5
Pizza Today - January 2020 - 6
Pizza Today - January 2020 - 7
Pizza Today - January 2020 - Contributors
Pizza Today - January 2020 - 9
Pizza Today - January 2020 - Expo Spotlight
Pizza Today - January 2020 - 11
Pizza Today - January 2020 - Meet the Makers
Pizza Today - January 2020 - 13
Pizza Today - January 2020 - Conversation
Pizza Today - January 2020 - 15
Pizza Today - January 2020 - Man on the Street
Pizza Today - January 2020 - 17
Pizza Today - January 2020 - Tony’s Trending Recipe
Pizza Today - January 2020 - 19
Pizza Today - January 2020 - Knead to Know
Pizza Today - January 2020 - 21
Pizza Today - January 2020 - 22
Pizza Today - January 2020 - 23
Pizza Today - January 2020 - Destinations
Pizza Today - January 2020 - 25
Pizza Today - January 2020 - Server/food Runner Models
Pizza Today - January 2020 - 27
Pizza Today - January 2020 - Cauliflower
Pizza Today - January 2020 - 29
Pizza Today - January 2020 - 30
Pizza Today - January 2020 - 31
Pizza Today - January 2020 - Ricotta
Pizza Today - January 2020 - 33
Pizza Today - January 2020 - Workers’ Compensation
Pizza Today - January 2020 - 35
Pizza Today - January 2020 - Pizzeria Manager of 2020
Pizza Today - January 2020 - 37
Pizza Today - January 2020 - Retirement Planning
Pizza Today - January 2020 - 39
Pizza Today - January 2020 - Five Digital Ordering Necessities
Pizza Today - January 2020 - 41
Pizza Today - January 2020 - Fine Folk Pizza -- Fort Myers, Fl
Pizza Today - January 2020 - 43
Pizza Today - January 2020 - 44
Pizza Today - January 2020 - 45
Pizza Today - January 2020 - 46
Pizza Today - January 2020 - 47
Pizza Today - January 2020 - Product Showcase
Pizza Today - January 2020 - 49
Pizza Today - January 2020 - Pizza Today Yellow Pages
Pizza Today - January 2020 - 51
Pizza Today - January 2020 - 52
Pizza Today - January 2020 - 53
Pizza Today - January 2020 - 54
Pizza Today - January 2020 - 55
Pizza Today - January 2020 - 56
Pizza Today - January 2020 - The Marketplace
Pizza Today - January 2020 - 58
Pizza Today - January 2020 - 59
Pizza Today - January 2020 - 60
Pizza Today - January 2020 - 61
Pizza Today - January 2020 - 62
Pizza Today - January 2020 - 63
Pizza Today - January 2020 - 64
Pizza Today - January 2020 - Reader’s Resource
Pizza Today - January 2020 - Mike’s Monthly Tip
Pizza Today - January 2020 - Cover3
Pizza Today - January 2020 - Cover4
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