Rural Missouri - June 2021 - 4
R M | C O O P E R AT I O N
The cooperative difference
From remote rural areas to booming suburbs, America's electric
cooperatives play a vital role in transforming their communities
Cooperatives
power
56%
of the nation's
landmass
* Own and maintain 42% (2.7 million miles)
of U.S. electric distribution lines that serve our communities.
* Serve 42 million people across 2,500+ counties, including 92% of
persistent poverty counties.
* Power 20
million businesses, homes, schools and farms in 48 states.
* In 2019, America's electric co-ops returned more than
$1.3 billion in capital credits to their members.
Co-ops
generate
5%
of total U.S.
electricity
C
onsumer-owned and not for profit, electric co-ops are shaped by the specific
needs of the communities they serve. This local, member-driven structure is one
reason why cooperatives enjoy the highest consumer-satisfaction scores within
the electric industry, according to J.D. Power and the American Customer Satisfaction Index.
Electric cooperatives were built by and belong to the communities they serve. They are
led by members of the community and are uniquely suited to meet local needs.
Small wonder that electric co-ops earned the highest average score and had five of
the top seven satisfaction scores among all types of electric utilities in the J.D. Power and
Associates 2020 Utility Customer Satisfaction Study.
In addition, electric cooperatives, on average, score higher than all other electric companies, according to the 2021 American Customer Satisfaction Index.
4
RURAL MISSOURI | JUNE 2021
deliver
12%
of all U.S.
electricity
Rural Missouri - June 2021
Table of Contents for the Digital Edition of Rural Missouri - June 2021
Contents
Rural Missouri - June 2021 - Cover1
Rural Missouri - June 2021 - Cover2
Rural Missouri - June 2021 - Contents
Rural Missouri - June 2021 - 4
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Rural Missouri - June 2021 - Cover3
Rural Missouri - June 2021 - Cover4
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