Pulse - October 2023 - 19
TOOLS FOR SUCCESS
recognize and value themselves as formally educated animal
health professionals trained to assist veterinarians and can feel
undervalued or rebuked when asking questions in alignment
with their qualifications.
When veterinarians foster a workplace that lets vet techs
operate at the top of their license, they support both vet tech
retention and better practice efficiency.
" When we fully leverage our technicians' skills, " writes the
AVMA, " we free up veterinarians to spend more time using
their advanced veterinary medical and specialty education to
treat patients. The result? Technicians feel more challenged,
satisfied, and valued at work. So do veterinarians, who can focus
on the work that only they can do. And the whole practice
operates more efficiently. "
Foster Open Conversations
" Open, honest conversations send the message to your credentialed
techs that you value and trust their autonomy, " writes
Chantal Faraudo (CVT, CVPP) for the Portland Veterinary
Medical Association. Open conversations also help improve
practice operations. " Credentialed techs, " adds Faraudo, " can
bring insight into many situations and issues that you may not
even realize the practice had. "
Tell Pet Owners About the Qualifications of Your
Vet Techs
Most pet owners are unaware of the training and skills that
veterinary technicians have, and believe their responsibilities
are limited to things like cage cleaning and pet grooming.
" Informing clients about technician qualifications, " notes a
dvm360 article by the AVMA Veterinary Economics Division,
" is another way to bolster their satisfaction and loyalty, "
adding, " Expertise is one of the three main things clients value
when it comes to veterinary professionals. "
To ensure pet owners know about the qualifications of your
vet techs, make sure to include their qualifications and experience
on your practice website. You can also let pet owners
know in other ways, like sending out client communications
or making social posts that celebrate achievements or milestones
for your vet techs.
Empower Your Vet Techs to Provide Client
Education
A recent article in Today's Veterinary Practice (TVP) notes
how vet techs often feel underutilized in the provision of client
education. " When we as veterinarians step back and allow
our nurses to provide client education, " says Dr. Stacy Bartholomew
in the TVP article, " we improve the client experience "
while allowing veterinarians " to keep moving in appointments
without rushing the client. "
To simplify the provision of client education handouts,
many practices use ClientEd, the trusted pet health education
library providing instant access to more than 2,100 pet
health handouts (including over 250 medication handouts)
that practice teams can email or hand to clients.
Foster Growth Ideas
In a December 2022 Practice Life blog " Why I Quit Being a
Vet Tech, " Melissa Murray (RVT) echoes the experience of
many veterinary technicians. " Despite repeated discussions
about what the practice could do to improve the quality of
care and pet owner education, " writes Murray, no one was
motivated enough to implement solutions. " We always went
back to the same old routine... and that wore my spirit down. "
When you encourage growth ideas and involve staff in their
implementation, you evidence an environment where staff can
learn and grow, which encourages people to stay.
Vet tech turnover is reaching concerning levels and understanding
the driving factors is essential. Need further tips to
help retain staff and reduce turnover? Download LifeLearn
Animal Health's complimentary Veterinary Staffing & Employee
Retention Kit. This free kit comes with tools and resources
to help retain staff and attract new talent, including
the infographic 5 Simple Ways to Say Thanks to Your Superhero
Veterinary Team. P
Xristopher Bland has been helping B2B and B2C businesses
measurably grow for 35+ years. As copywriter and content
writer for LifeLearn, Xris believes a good writer is a good listener,
and effective writing results from asking why before
determining the how. When not writing, Xris enjoys creating
freelance album artwork for musicians, meaning you may
have seen some of his work.
PULSE
In a recent dvm360 article, Dr. Phil Zeltzman notes how veterinarians
often feel hesitant to delegate veterinary medical tasks
because they believe " they are the best at doing what they do. "
OCTOBER 2023
19
Pulse - October 2023
Table of Contents for the Digital Edition of Pulse - October 2023
Pulse - October 2023
Chapter Meetings & Calendar
President’s Perspective
Pulsepoints
SCVMA Profiles
Animal Safety a Priority on the John Wick Films
Practical Pathology
UC Davis Update
Special Section
Tools for Success
Angel Fund
The RVT
AVMA Diplomates
Digital Photography for Veterinarians
Resources
Disease Table
From the SCVMA Office
Pulse - October 2023 - Pulse - October 2023
Pulse - October 2023 - Cover2
Pulse - October 2023 - Chapter Meetings & Calendar
Pulse - October 2023 - 2
Pulse - October 2023 - President’s Perspective
Pulse - October 2023 - Pulsepoints
Pulse - October 2023 - 5
Pulse - October 2023 - 6
Pulse - October 2023 - 7
Pulse - October 2023 - SCVMA Profiles
Pulse - October 2023 - 9
Pulse - October 2023 - Animal Safety a Priority on the John Wick Films
Pulse - October 2023 - 11
Pulse - October 2023 - 12
Pulse - October 2023 - 13
Pulse - October 2023 - Practical Pathology
Pulse - October 2023 - UC Davis Update
Pulse - October 2023 - Special Section
Pulse - October 2023 - 17
Pulse - October 2023 - Tools for Success
Pulse - October 2023 - 19
Pulse - October 2023 - Angel Fund
Pulse - October 2023 - The RVT
Pulse - October 2023 - AVMA Diplomates
Pulse - October 2023 - Digital Photography for Veterinarians
Pulse - October 2023 - 24
Pulse - October 2023 - 25
Pulse - October 2023 - 26
Pulse - October 2023 - Resources
Pulse - October 2023 - Disease Table
Pulse - October 2023 - 29
Pulse - October 2023 - 30
Pulse - October 2023 - 31
Pulse - October 2023 - 32
Pulse - October 2023 - 33
Pulse - October 2023 - 34
Pulse - October 2023 - 35
Pulse - October 2023 - 36
Pulse - October 2023 - 37
Pulse - October 2023 - 38
Pulse - October 2023 - 39
Pulse - October 2023 - 40
Pulse - October 2023 - 41
Pulse - October 2023 - 42
Pulse - October 2023 - 43
Pulse - October 2023 - 44
Pulse - October 2023 - 45
Pulse - October 2023 - 46
Pulse - October 2023 - 47
Pulse - October 2023 - From the SCVMA Office
Pulse - October 2023 - Cover3
Pulse - October 2023 - Cover4
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