SEAHO Report - Fall 2024 - 23

Creating a culture of accountability is critical for ensuring that care processes are effective and sustainable.
This begins with setting clear expectations for staff across all levels. Accountability measures can include
formalized expectations through guiding frameworks, regular staff evaluations, and creating a matrix of
responsibilities to avoid overlap or gaps in service.
Building accountability also involves transparency in reporting structures. For example, when a case is opened,
staff from multiple departments should be able to collaborate in real time, keeping the student's progress
visible to everyone involved. This prevents delays in care and ensures that all parties are working in harmony
to support the student. Additionally, regular review meetings can be held to evaluate how well the institution
is upholding its commitments to student care, allowing for adjustments in response to feedback from staff and
students alike.
Ultimately, fostering a culture of accountability helps create trust within the community. Students feel more
comfortable seeking help when they know that their concerns will be addressed consistently and thoroughly.
It also prevents burnout among staff by distributing responsibilities equitably, allowing for a more sustainable
approach to crisis management.
Practical Tools and Templates
Next Steps
The most fruitful part of the roundtable was dedicating time and space for participants to reflect on provided
guiding questions - to consider what their current practices are, to explore what approaches are occurring at
other institutions, and to allow critical and creative thinking to flow toward solutions.
Consider carving out an opportunity at your institution to engage in dialogue on some of these questions:
CULTURE OF CARE/CONCERN
What is your department's current culture of care/concern? What culture would you like to have?
What has been successful in promoting a supportive environment for residents?
How does your department demonstrate a culture of care/concern for residents? For staff?
What values, theories, or guiding frameworks outline your department's culture?
CARE/CONCERN FOLLOW-UP GUIDELINES
What guidelines or protocols do your staff follow for following up with students of concern?
What is consistent across your processes? What can be individualized?
What could be some implied assumptions related to those guidelines?
How are those guidelines interpreted?
How do you hold staff accountable to those guidelines?
COLLABORATION WITH CAMPUS PARTNERS
Which campus partners do you currently collaborate with for care/concern cases?
Which campus partners could you benefit from collaborating with?
How do you handle situations where multiple campus partners
are involved in a student of concern case?
What can you share and not share?
What information can they share with you and not share with you?
How do students of concern perceive these collaboration efforts?
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SEAHO Report - Fall 2024

Table of Contents for the Digital Edition of SEAHO Report - Fall 2024
