Training Industry Quarterly - Summer 2012 - (Page 33)
Increasing Leadership Performance with Emotional Intelligence
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you don’t truly experience the barriers to performance in any Job until you’re in it
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. common refrain heard from corporate executives, “You don’t know what it’s like to run this company,” yields very little sympathy, even though it happens to be true. It’s quite difficult to understand the myriad ways in which organizations handicap their leaders performance unless you are one. However, the same is true of any position — you don’t truly experience the barriers to performance in any job until you’re in it. When it comes to leadership positions, there is no greater barrier to performance than emotional intelligence. The further you climb up the corporate ladder, and the more people you are responsible for, the more your emotional intelligence skills come into play. During the last decade, my research team and I have tested the emotional intelligence of more than a million people, including 100,000 senior executives. We’ve found emotional intelligence is so critical to success in leadership positions that it’s responsible for 58 percent of a leader’s job per-
formance. Likewise, more than 90 percent of top performers in leadership positions have a high degree of emotional intelligence. Considering the mountains written about emotional intelligence, you’d think corporate executives would be pretty smart about it. They’re not. Only the top performers are high in emotional intelligence. Most leaders are on the other end of the scale. Emotional intelligence scores climb with titles from the bottom of the corporate ladder upward toward middle management. Middle managers, on average, have the highest emotional intelligence scores in the workforce. For titles of director and above, scores descend faster than a snowboarder on a black diamond, all the way down to CEOs who have the lowest emotional intelligence scores in the workplace (see Figure 1, next page). A leader’s primary function is to get work done through people. Too many leaders are promoted because of what they know, how long they have worked, or for numbers they achieved in a bygone
33
Training Industry Quarterly, Summer 2012 / A Training Industry, Inc. ezine / www.trainingindustry.com/TIQ
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Table of Contents for the Digital Edition of Training Industry Quarterly - Summer 2012
Training Industry Quarterly - Summer 2012
From Where I Sit: The Leadership Perspective
Table of Contents
Ad Index
Guest Editor: Recipe for Leadership Development Success
The Real Power of e-Learning is Social
Too Big to Know … Too Much to Train?
Where Are You on Your Leadership Journey?
Ideal Behaviors for Building Innovation
Going Local: Six Ways to Keep Leadership Development Alive
Building Your Leadership Brand
How Simulations Develop Leaders
Organizational Burnout: How Training Can Help
Increasing Leadership Performance with Emotional Intelligence
Casebook: General Mills: Leaders Teaching Leaders
Tracking Trends: First Step in Leadership Development Training
Tweet Suite
Company News
Closing Arguments: Nature versus Nurture
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