Training Industry Magazine - November/December 2019 - 23

Figure 1 | Learner Preference Quadrants
85%

USEFUL BUT UNDERUSED

USEFUL AND OFTEN USED

On-the-Job Training

Perceived Usefulness for Impacting Learning

80%

II

75%
70%

Adaptive
Learning

65%

On-the-Job Coaching

Informal, Social Learning
Simulation
Performance Support Tools
Formal Coaching

UNSURE AND NOT OFTEN USED

III

60%

Videos

VILT

User-Generated
Knowledge Base

Webinar(s)

Books
Mobile Learning

Gamification

50%

E-Learning

LESS USEFUL BUT OFTEN USED

Virtual/Augmented Reality

55%

I

Instructor-Led
Training*

IV

Audio

45%

0%

10%

20%

30%

40%

Respondents Who Received Training

and, because they can call out learners
at any time, increase engagement.
Ultimately, what defines successful
virtual training: content or delivery?
Unequivocally, it's both. Even exceptional
content will fall short on delivery if the
participant is distracted or, worse, can't
join the platform due to technology
challenges. On the other hand, in-person
training won't be effective if trainers

Successful meetings
are defined by learners' level of
engagement with the content,
instructor and other learners. In
a recent study, The Inception
Company used a proprietary index
to measure learners' engagement in
virtual meetings facilitated in an inperson studio setting. The average
engagement score across 2,635
participants was 107%.

cannot create an engaging experience,
integrating strong content with superior
facilitation skills.
Here is a checklist of questions to think
through in order to choose the virtual
platform that best meets your needs:
* Is the objective of the event to
present didactic content or to
interact with the audience?
* Is connectivity among the learners
important for this training and, if so,
does the platform support it?
* How many people does the platform
need to support?
* Is the technology easy to use? Does
it have all of the tools necessary
for multi-modality, and are they
integrated seamlessly into the flow of
the program?

T R A I N I N G I N DUSTR Y MAGAZ INE -TRENDS 2020 I WWW.TR AI NINGINDU S T RY . C OM/ MAGAZ I NE

* How do learners
through the platform?

communicate

* Is face-to-face contact important for
this training?
* Is the virtual training intended to replace
or augment an in-person event?
* What does success look like?
In the end, modern training will require
an integrated approach to learning,
using different platforms to ensure
learners' diverse needs are effectively
met. Choosing the right one will make
all the difference for instructors and
participants alike.
Shaun Urban is the president of The
Inception Company, the innovators of
Pando which is the first virtual meeting
platform to integrate an in-person studio
production with remote participants
on a 40-foot video wall. https://
pandomeetings.com/ti. Email Shaun.

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Training Industry Magazine - November/December 2019

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