Training Industry Magazine - September/October 2020 - 24

10 B E ST P R AC TICE S
FO R LE ADI N G
A G R E AT TR AI N I N G
O RGAN IZ ATIO N
BY ALYSSA KASZYCKI,
TARYN OESCH AND
DR. AMY DUVERNET

Leading a training department is hard. It
involves careful planning, anticipating a
variety of business and employee needs,
and addressing those needs with the
right solution. It also demands a variety
of skills, from leadership and strategic
thinking to resource management and
performance analysis.
Over the last decade, Training Industry,
Inc., has collected data from thousands
of training professionals across industries
to determine what makes the most
successful training organizations great.
Based on this research, we have
identified ten best practices that can take
your training department to the next level,
making it an essential part of the business.
This research forms the basis of Training
Industry's continuing professional development programs for training managers,
including our flagship Certified Professional in Training Management
(CPTM™) program. Throughout this
article, we share insights from certified
training managers regarding the 10 best
practices of great training organizations.

1

LISTEN TO UNCOVER
REAL BUSINESS
PROBLEMS AND NEEDS

Often, the first step in creating and
delivering training is identifying a

| 24

business problem and determining
whether training is the right way to
address it. This process is known as
diagnostics, and listening to uncover
needs is a key practice. Over 70% of
respondents to our survey indicated
that this practice is "very important"
for great training performance,
making it the most important best
practice. Unfortunately, only 23%
of learning professionals indicated
that their organization had optimized
this practice. This gap represents
a need for improvement. When
you listen to uncover needs, you
serve as a performance consultant
and strategic partner, identifying
impediments to achieving business
goals and leveraging your expertise to
remove barriers.

2

One way to ensure high-quality training
delivery is to use high-quality instructors
- teachers who have great facilitation
and presentation skills in addition
to content knowledge. In a business
environment where virtual training
is increasingly popular, particularly
amid the COVID-19 pandemic, most
organizations
are
realizing
the
importance of having instructors with
strong virtual facilitation skills, from the
ability to use virtual training platforms to
the ability to engage online learners.

We're cultivating
our subject matter
experts on how to
facilitate learning
rather than present
the material.

USE INSTRUCTORS
WITH GREAT
FACILITATION AND
PRESENTATION SKILLS

Training delivery is often the most
obvious element of training to learners
and stakeholders. As a result, this
process deserves, and typically receives,
a good amount of time and attention.
Just over 60% of learning professionals
rate this practice as "very important,"
making it the second best practice for
great training.

- Chris Cassell, CPTM
Manager of Sales
Training Operations
at Align Technology

3

CUSTOMIZE TRAINING
TO MEET THE
ORGANIZATION'S
NEEDS

Our research indicates that the most
important process capability of great


https://www.trainingindustry.com/wiki/professional-development/the-training-manager-competency-model/ https://www.trainingindustry.com/wiki/professional-development/the-training-manager-competency-model/ https://www.trainingindustry.com/what-makes-a-great-training-organization/ https://www.trainingindustry.com/wiki/professional-development/performance-consulting/ https://www.trainingindustry.com/continuing-professional-development/ https://www.trainingindustry.com/continuing-professional-development/ https://www.trainingindustry.com/continuing-professional-development/certified-professional-in-training-management/ https://www.trainingindustry.com/continuing-professional-development/certified-professional-in-training-management/ https://www.trainingindustry.com/continuing-professional-development/certified-professional-in-training-management/

Training Industry Magazine - September/October 2020

Table of Contents for the Digital Edition of Training Industry Magazine - September/October 2020

Building a Great Training Organization
Table of Contents
The Strategic L&D Plan
Developing a Great Training Organization Like a Healthy Brain
Change-ready L&D: Ingredients for Success
What Great Training Organizations Do
Building a Learning Strategy thath Drives Business Results
L&D Bottleneck: Why Your Training Material Isn't Being Utilized
10 Best Practices for Leading a Great Training Organization
The Untapped Goldmine of the Service Professional as the Trusted Advisor
Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Improving Instructor Development and Performance with Observations
How to Leverage Business Acumen to Create a Future-ready Organization
Accounting for Learning Investments and Organizational Impact
Lessons Learned: A Shared Services Implementation
The Brave New World of L&D: Stepping Up in the Age of Disruption
Winning the Battle for Learner Engagement
Sales Enablement Comes of Age
Company News
Training Industry Magazine - September/October 2020 - Intro
Training Industry Magazine - September/October 2020 - 1
Training Industry Magazine - September/October 2020 - 2
Training Industry Magazine - September/October 2020 - 3
Training Industry Magazine - September/October 2020 - 4
Training Industry Magazine - September/October 2020 - Building a Great Training Organization
Training Industry Magazine - September/October 2020 - Table of Contents
Training Industry Magazine - September/October 2020 - 7
Training Industry Magazine - September/October 2020 - 8
Training Industry Magazine - September/October 2020 - 9
Training Industry Magazine - September/October 2020 - 10
Training Industry Magazine - September/October 2020 - The Strategic L&D Plan
Training Industry Magazine - September/October 2020 - 12
Training Industry Magazine - September/October 2020 - Developing a Great Training Organization Like a Healthy Brain
Training Industry Magazine - September/October 2020 - 14
Training Industry Magazine - September/October 2020 - Change-ready L&D: Ingredients for Success
Training Industry Magazine - September/October 2020 - 16
Training Industry Magazine - September/October 2020 - What Great Training Organizations Do
Training Industry Magazine - September/October 2020 - Building a Learning Strategy thath Drives Business Results
Training Industry Magazine - September/October 2020 - 19
Training Industry Magazine - September/October 2020 - 20
Training Industry Magazine - September/October 2020 - 21
Training Industry Magazine - September/October 2020 - L&D Bottleneck: Why Your Training Material Isn't Being Utilized
Training Industry Magazine - September/October 2020 - 23
Training Industry Magazine - September/October 2020 - 10 Best Practices for Leading a Great Training Organization
Training Industry Magazine - September/October 2020 - 25
Training Industry Magazine - September/October 2020 - 26
Training Industry Magazine - September/October 2020 - 27
Training Industry Magazine - September/October 2020 - The Untapped Goldmine of the Service Professional as the Trusted Advisor
Training Industry Magazine - September/October 2020 - 29
Training Industry Magazine - September/October 2020 - Do We Really Need Learning Platforms? Understand the Learning Landscape and Spend Your Budget Wisely
Training Industry Magazine - September/October 2020 - 31
Training Industry Magazine - September/October 2020 - 32
Training Industry Magazine - September/October 2020 - 33
Training Industry Magazine - September/October 2020 - 34
Training Industry Magazine - September/October 2020 - Improving Instructor Development and Performance with Observations
Training Industry Magazine - September/October 2020 - 36
Training Industry Magazine - September/October 2020 - 37
Training Industry Magazine - September/October 2020 - How to Leverage Business Acumen to Create a Future-ready Organization
Training Industry Magazine - September/October 2020 - 39
Training Industry Magazine - September/October 2020 - 40
Training Industry Magazine - September/October 2020 - 41
Training Industry Magazine - September/October 2020 - Accounting for Learning Investments and Organizational Impact
Training Industry Magazine - September/October 2020 - 43
Training Industry Magazine - September/October 2020 - 44
Training Industry Magazine - September/October 2020 - 45
Training Industry Magazine - September/October 2020 - Lessons Learned: A Shared Services Implementation
Training Industry Magazine - September/October 2020 - 47
Training Industry Magazine - September/October 2020 - 48
Training Industry Magazine - September/October 2020 - The Brave New World of L&D: Stepping Up in the Age of Disruption
Training Industry Magazine - September/October 2020 - 50
Training Industry Magazine - September/October 2020 - Winning the Battle for Learner Engagement
Training Industry Magazine - September/October 2020 - Sales Enablement Comes of Age
Training Industry Magazine - September/October 2020 - Company News
Training Industry Magazine - September/October 2020 - 54
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