IN THIS ISSUE THOUGHT LEADERS 5 11 PERSPECTIVES By Ken Taylor Great training organizations evaluate their effectiveness across eight process capabilities. GUEST EDITOR By Matthew Prager, CPTM An effective strategic learning plan informs and guides key business decisions. 13 SCIENCE OF LEARNING 15 PERFORMANCE MATTERS By Srini Pillay, M.D. Training organizations have much to learn from the neuroscience of healthy brains. 17 49 51 BUILDING LEADERS By Sam Shriver and Marshall Goldsmith Great training organizations separate themselves from the pack by excelling in three areas. WHAT'S NEXT IN TECH By Stella Lee, Ph.D. Learning leaders have a unique opportunity to shine amidst the disruption of COVID-19. LEARNER MINDSET By Michelle Eggleston Schwartz Cut through the noise and improve employee engagement in the coronavirus pandemic. By Julie Winkle Giulioni Thriving learning organizations possess three key ingredients for success. INFO EXCHANGE 46 52 CASEBOOK Follow one organization's journey toward centralizing 25 state agencies into one enterprise training team. Keep up with the latest in the training industry by reading news from the last quarter. CLOSING DEALS Chorus.ai's conversation intelligence technology comes of age as a result of Series C funding. CONNECT WITH US |8 53 COMPANY NEWS 1 (866) 298-4203 editor@trainingindustry.com TrainingIndustry.comhttps://www.twitter.com/trainingindustr https://www.linkedin.com/company/training-industry-inc-/ http://www.facebook.com/pages/Training-Industry/188504131192964 https://www.trainingindustry.com/ https://www.trainingindustry.com