Training Industry Magazine - January/February 2021 - 22

approach, and offers an opportunity for
all players to actively consider and think
about their own sales conversations.
Often, sales professionals are required
to learn an organization's sales model
but have little time to practice using the
model before they have to go sell. The
game provides an opportunity for the
sales rep to practice their selling skills in
a safe and fun environment where they
receive feedback on what they did right
and what they can improve on.

Negotiation
Using a similar game design as above,
learners can also practice negotiation
skills. In this head-to-head challenge,
players are provided a scenario, such as,
" You are opening a negotiation online
with a past customer and they want to
discuss price. What is your opening? "

Consider adding a
digital card game
to your training
toolkit to recreate
the excitement and
energy of game
night with a focus
on learning.

statements and techniques will be
accepted or received.

Leadership
While there are many card games
that can be used to teach or reinforce
leadership skills, this game provides
individual leaders an opportunity to
think critically about the challenges
facing them in their organizations.
This is a sorting game where the player
is presented with three sorting piles.
One pile is for " immediate action, " one
is for " delayed action " and one is for " no
action. " The player then flips over a card,
and reads the situation presented on the
card. The player then decides how to
sort the card based on the situation. The
player sorts all the cards and is scored on
how effectively the tasks were handled.
This game allows leaders to see and
think through leadership challenges
they may commonly experience. It
also helps leaders practice quick and
informed decision-making and provides
them with feedback on the efficacy of
their decisions.
To reinforce leadership skills, one
organization presents this quick
" leadership challenge' to its leaders
on a weekly basis with only five cards
to sort. This quick exercise keeps team
members sharp and keeps leadership
issues front of mind. This means
employees are critically thinking about
leadership issues at least once a week.

Conclusion

Once the card is drawn, a dice is rolled
to choose another player as the client.
Now, the two conduct a mini-negotiation
for an established time limit while the
other players listen. Once time runs out,
the players who are not negotiating vote
with thumbs-up and thumbs-down cards
on who they think is the winner.

These are just a few examples of how
digital card games can teach and
reinforce key skills in an organization.
The simplicity, familiarity and ease at
which card games are played mean that
time is spent learning and not explaining
game play. Consider adding a digital
card game to your training toolkit to
recreate the excitement and energy of
game night with a focus on learning.

The game allows the listening players
to critically critique and dissect the
negotiation conversation and allows
the two negotiating players to practice
their skills and evaluate how certain

Karl Kapp, Ed.D., is a professor of
instructional technology at Bloomsburg
University and is founder of The Learning
and Development Mentor Academy, a
member-only, collaborative consortium

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of L&D professionals that provides
self-paced courses and live, monthly
educational sessions. Karl is also an
advisor to Enterprise Game Stack,
which creates online digital card games.
Email Karl.

Additional
Resources
To learn more about using
digital cards games for
learning, check out these
resources:
Three Tools for Creating
Digital, Online Card Games
Investigating the
Effectiveness of an
Educational Card Game for
Learning How Human
Immunology Is Regulated
Contextual Teaching and
Learning Using a Card
Game Interface
Board Games and Card
Games: Leading the
Learning Game Field

https://www.enterprisegamestack.com/2020/09/three-reasons-why-a-card-game-paradigm-is-good-for-your-serious-game/ https://www.linkedin.com/pulse/three-tools-creating-digital-online-card-games-karl-kapp/ https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4152211/ http://www.adada.info/journals/vol.18_no2.2.pdf https://www.linkedin.com/pulse/board-games-card-leading-learning-game-field-2018-karl-kapp/ https://www.enspire.com/learning-mentor/ https://www.enspire.com/learning-mentor/

Training Industry Magazine - January/February 2021

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