IN THIS ISSUE THOUGHT LEADERS 3 FROM THE EDITOR By Ken Taylor L&D is uniquely suited to respond to the pandemic by facilitating employee reskilling and upskilling. 9 GUEST EDITOR 11 WHAT'S NEXT IN TECH 13 By C.J. Reed, CPTM Learn how IT training can successfully assist and support your remote workforce. 15 49 51 By Stella Lee, Ph.D. Streamline employee upskilling and reskilling with these tips. BUILDING LEADERS By Sam Shriver and Marshall Goldsmith 53 Employees grow when they learn to embrace uncertainty. DIVERSITY AND INCLUSION By Dr. Kristal Walker, CPTM Incorporate diverse viewpoints into your training with a cultural intelligence framework. PERFORMANCE MATTERS By Julie Winkle Giulioni A simple framework can help L&D develop the skills and competencies employees need. SCIENCE OF LEARNING By Srini Pillay, M.D. Make reskilling stick by adopting these mindset practices. LEARNER MINDSET By Michelle Eggleston Schwartz Encourage self-directed learning among team members with these tips. INFO EXCHANGE 46 CASEBOOK 54 CLOSING DEALS New hires learn better from centralized and collaborative sources, regardless of age. Keep up with the latest in the training industry by reading news from the last quarter. Vista Equity Partners' acquisition of Pluralsight may be a good sign for digital L&D platforms. CONNECT WITH US |6 55 COMPANY NEWS 1 (866) 298-4203 editor@trainingindustry.com TrainingIndustry.comhttps://www.twitter.com/trainingindustr https://www.linkedin.com/company/training-industry-inc-/ http://www.facebook.com/pages/Training-Industry/188504131192964 https://www.trainingindustry.com/ https://www.trainingindustry.com