Training Industry Magazine - Fall 2022 - 43
Measuring Learner
Engagement from the LMS
Most organizations use an LMS with
some degree of
reporting
capability.
This is where you will capture your
" foundational " engagement metrics, such
as course signups, completions and time
spent on each component of a program.
However, with the right reporting
functionality, there is a wealth of additional
data waiting to be explored. For instance,
what are the sign-ups versus completions
for each program? What does interaction
look like for optional, non-mandatory
courses? Are learners racing through the
program or taking the time to carefully
consider each learning objective?
Using an LXP to Measure
Learning Engagement
Organizations are adopting learning
experience platforms (LXPs) to support
informal learning and collaboration. On
top of this, though, an LXP is a fantastic
way to monitor learner engagement.
Informal learning, by its very nature, is
voluntary, meaning that anyone engaging
with an LXP is doing so because they
want to or see value in it.
There are two groups whose
engagement you will want to measure
in an LXP:
♦ Content authors: those making original
posts, sharing resources they've
found and actively commenting on the
content of others.
♦ Content consumers: those interacting
with other people's content, whether
that's responding to mentions, liking
posts or even silently reading posts
without interacting at all.
The thing to remember here is that
sharing content online doesn't come
naturally to everyone. Younger
millennials and Generation Z workers are
much more comfortable sharing content
online, whereas more experienced
workers may not be as active on your
LXP. However, having a way to see who
is viewing each piece of content (such
as a " seen by " function that allows you
to see everyone who has looked at a
post) means that you can still keep track
of content consumers, as well as those
more actively engaging.
Beyond the Learning
Employee engagement is inextricably
linked to learner engagement. Employee
engagement looks at how happy your
people are in their jobs, their likelihood
of leaving and their productivity - for
instance, highly engaged employees
are more productive than their lessengaged
counterparts.
The most common way to assess employee
engagement across your entire workforce
is with employee engagement surveys.
These surveys will cover topics such as
involvement, satisfaction, inspiration and
leadership, and give the L&D team a way
to understand how employees are feeling.
The responses from the employee
engagement survey should be assessed
alongside the data collected from the LMS
and LXP. For instance, if the survey shows
that employees are satisfied in their roles
and enjoying their work, but there is
limited engagement on the LXP, this could
indicate a need to better promote the LXP.
If certain teams are highly engaged on the
LXP but report feeling dissatisfied at work,
are they feeling frustrated? Or is there
some other benefit they are missing?
How to Use Your Learner
Engagement Data
Learner engagement data is invaluable
for L&D teams looking to improve
engagement across the entire
organization. But understanding learner
engagement in isolation isn't going to
make a huge difference - instead, it
must be viewed holistically in relation to
the rest of your talent experience.
How Cinépolis Uses an LXP to Boost Learner Engagement
Cinema chain Cinépolis needed a way to measure the impact of its learning
program, across both formal and informal learning.
They opted to work with Kineo to introduce the Totara Talent Experience
Platform, including LXP Totara Engage, to help L&D leaders gain a greater
insight into learning activity.
With Totara Engage, Cinépolis enabled the creation of internal learning
communities, which are set up according to skills. This new learning culture
facilitates more efficient transfer of knowledge, and employees can search
existing workspaces, receive recommendations for relevant workspaces
and even create their own personalized spaces.
This social learning capability not only allows users to collaborate with their
colleagues, but they can also start discussions and find curated resources that
pave the road for all future learners. Business and L&D leaders also have much
better visibility into the learning activity of employees, and it has created an
open communication channel to ensure learning leaders stay on top of the
latest trends, challenges and achievements across the organization.
Looking at the application of new skills is far
more telling of true learner engagement.
TRAINING INDUSTRY MAGAZINE - FALL 2022 I WWW.TRAININGINDUSTRY.COM/MAGAZINE
| 43
https://www.gallup.com/workplace/285674/improve-employee-engagement-workplace.aspx
https://www.gallup.com/workplace/285674/improve-employee-engagement-workplace.aspx
https://www.totaralearning.com/blog/96-employee-engagement-survey-questions-open-close-ended
https://www.trainingindustry.com/magazine
Training Industry Magazine - Fall 2022
Table of Contents for the Digital Edition of Training Industry Magazine - Fall 2022
Purpose and Performance
Table of Contents
Expanding Our Map of the World: Strategies to Building Our Viewpoints
4 Steps to Building Data Literacy in Your Organization
Making a Positive Difference with Knowledge Workers
D&I 2023: Positioning Learning Leaders to Add Even Greater Value
Designing Learning With Purpose in Mind
The New Rules of Hybrid Engagement
How Virtual Reality Can Revolutionize Your Future Training Opportunities
Improving the Productivity of Knowledge Workers
How to Negotiate Like a Pro to Obtain Budget for Learning Initiatives
Data-driven Insights: The Skills and Attributes of Today's Leader
It's More Than Pretty Pictures: Developing Learning With a Media Mindset
How to Measure Learner Engagement
Investing in Career Mobility and Incentivizing Employee Retention
Don't Just Trust Your Gut: 3 Data-driven Strategies for World-class Sales Training
The New Learning Era: Accelerating Career Development for Individual Contributors and People Managers
Level 3 Evaluations Made Simple, Credible and Actionable
How Lenovo Uses a Job Rotational Program to Train and Retain Top Young Talent
Are You Leveraging Contemporary Business Challenges Toward Career Development
The Battle Against Burnout: A Key Factor That HR and Learning Leaders Are Missing
Axonify Acquires Nudge to Improve the Front-line Employee Experience
Company News
Training Industry Magazine - Fall 2022 - Intro
Training Industry Magazine - Fall 2022 - Cover1
Training Industry Magazine - Fall 2022 - Cover2
Training Industry Magazine - Fall 2022 - CT1
Training Industry Magazine - Fall 2022 - CT2
Training Industry Magazine - Fall 2022 - Purpose and Performance
Training Industry Magazine - Fall 2022 - 4
Training Industry Magazine - Fall 2022 - 5
Training Industry Magazine - Fall 2022 - Table of Contents
Training Industry Magazine - Fall 2022 - 7
Training Industry Magazine - Fall 2022 - 8
Training Industry Magazine - Fall 2022 - Expanding Our Map of the World: Strategies to Building Our Viewpoints
Training Industry Magazine - Fall 2022 - 10
Training Industry Magazine - Fall 2022 - 4 Steps to Building Data Literacy in Your Organization
Training Industry Magazine - Fall 2022 - 12
Training Industry Magazine - Fall 2022 - Making a Positive Difference with Knowledge Workers
Training Industry Magazine - Fall 2022 - 14
Training Industry Magazine - Fall 2022 - D&I 2023: Positioning Learning Leaders to Add Even Greater Value
Training Industry Magazine - Fall 2022 - Designing Learning With Purpose in Mind
Training Industry Magazine - Fall 2022 - 17
Training Industry Magazine - Fall 2022 - 18
Training Industry Magazine - Fall 2022 - 19
Training Industry Magazine - Fall 2022 - The New Rules of Hybrid Engagement
Training Industry Magazine - Fall 2022 - 21
Training Industry Magazine - Fall 2022 - 22
Training Industry Magazine - Fall 2022 - 23
Training Industry Magazine - Fall 2022 - How Virtual Reality Can Revolutionize Your Future Training Opportunities
Training Industry Magazine - Fall 2022 - 25
Training Industry Magazine - Fall 2022 - Improving the Productivity of Knowledge Workers
Training Industry Magazine - Fall 2022 - 27
Training Industry Magazine - Fall 2022 - 28
Training Industry Magazine - Fall 2022 - 29
Training Industry Magazine - Fall 2022 - How to Negotiate Like a Pro to Obtain Budget for Learning Initiatives
Training Industry Magazine - Fall 2022 - 31
Training Industry Magazine - Fall 2022 - 32
Training Industry Magazine - Fall 2022 - 33
Training Industry Magazine - Fall 2022 - Data-driven Insights: The Skills and Attributes of Today's Leader
Training Industry Magazine - Fall 2022 - 35
Training Industry Magazine - Fall 2022 - 36
Training Industry Magazine - Fall 2022 - 37
Training Industry Magazine - Fall 2022 - It's More Than Pretty Pictures: Developing Learning With a Media Mindset
Training Industry Magazine - Fall 2022 - 39
Training Industry Magazine - Fall 2022 - 40
Training Industry Magazine - Fall 2022 - 41
Training Industry Magazine - Fall 2022 - How to Measure Learner Engagement
Training Industry Magazine - Fall 2022 - 43
Training Industry Magazine - Fall 2022 - 44
Training Industry Magazine - Fall 2022 - 45
Training Industry Magazine - Fall 2022 - Investing in Career Mobility and Incentivizing Employee Retention
Training Industry Magazine - Fall 2022 - 47
Training Industry Magazine - Fall 2022 - 48
Training Industry Magazine - Fall 2022 - Don't Just Trust Your Gut: 3 Data-driven Strategies for World-class Sales Training
Training Industry Magazine - Fall 2022 - 50
Training Industry Magazine - Fall 2022 - 51
Training Industry Magazine - Fall 2022 - The New Learning Era: Accelerating Career Development for Individual Contributors and People Managers
Training Industry Magazine - Fall 2022 - 53
Training Industry Magazine - Fall 2022 - 54
Training Industry Magazine - Fall 2022 - 55
Training Industry Magazine - Fall 2022 - Level 3 Evaluations Made Simple, Credible and Actionable
Training Industry Magazine - Fall 2022 - 57
Training Industry Magazine - Fall 2022 - 58
Training Industry Magazine - Fall 2022 - 59
Training Industry Magazine - Fall 2022 - How Lenovo Uses a Job Rotational Program to Train and Retain Top Young Talent
Training Industry Magazine - Fall 2022 - 61
Training Industry Magazine - Fall 2022 - 62
Training Industry Magazine - Fall 2022 - Are You Leveraging Contemporary Business Challenges Toward Career Development
Training Industry Magazine - Fall 2022 - 64
Training Industry Magazine - Fall 2022 - The Battle Against Burnout: A Key Factor That HR and Learning Leaders Are Missing
Training Industry Magazine - Fall 2022 - Axonify Acquires Nudge to Improve the Front-line Employee Experience
Training Industry Magazine - Fall 2022 - Cover3
Training Industry Magazine - Fall 2022 - Cover4
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