Training Industry Magazine - Fall 2023 - 48

THE PITFALLS OF AI
While artificial intelligence has a place
in business, it also has pitfalls:
* AI output is only as good as its input. The quality of
analysis from AI depends on the quality of the data we
provide. If the data is biased, incomplete or lacks detail,
then AI's output will also be biased, incomplete and
lacking in detail. Humans need to talk about this data,
edit it, interpret it and tell the story of its implications.
* AI generates content to be consumed. In contrast,
human stories, especially when told live, tap into
relationships, sensory and emotional detail that
leave more of a lasting impact. Human stories use
empathy and help us engage our audience and
exchange experiences that build bonds of trust.
* AI can't think creatively and generate truly novel
ideas the way humans can (although it can be better
at analyzing trends and discovering patterns).
HUMAN CONNECTIONS
TRANSCEND THE IMPACT
OF AI IN THE REALM
OF STORYTELLING
Despite the speed of AI and the
sheer volume of data it can parse and
analyze, the power of authentic human
connection will always trump AI,
especially when it comes to storytelling.
Storytelling is in our DNA. AI hasn't
had the benefit of millennia spent
sitting around the proverbial campfire,
spinning yarns.
Here's what human-generated
storytelling offers us:
* The power of face-to-face
interactions (or at least camera-on
virtual interactions) to build trust
and safety.
* Genuine emotions that
bolster connection, reflection
and commitment.
* Shared experiences that human
storytellers
create
their craft.
This is why leaders need to make
authentic human connections. Stories
help us do that.
AI HAS ITS PLACE - BUT
SO DO OUR EMOTIONS
Humans will never be able to analyze
data and generate reports as quickly -
or as accurately - as AI. But AI will never
grasp the nuance and complexity of
human language, or master imagination
or creativity. And it certainly won't be
able to tap into our feelings and create
a mood and sense of connection like
Jane did.
These are the necessary ingredients of
a good story.
In a world drowning in data and
algorithms, we need our emotions to
help show us the way. Our feelings
help us organize information and make
decisions. Stories are a vehicle for our
emotions. They can help us contain and
transmit an experience or life event.
48
While artificial
intelligence
has a place in
business, it also
has pitfalls.
As leaders struggle to connect in a
digital, hybrid world, we must leverage
the emotional worlds of our people, and
storytelling is an age-old avenue well
worth traversing time and again to achieve
this end.
Teams and leaders with higher emotional
intelligence (EQ) tend to function better and
deliver higher-quality results. Our ability
to connect with our own feelings and the
feelings of others enable us and our teams
to perform better. The reason why this
works is because humans are emotional
creatures. It's what makes us maddening
and destructive, but also what makes us
altruistic, innovative and aspirational.
Sitting in that training room in
Pennsylvania drove home this last point
about shared experience. Collectively,
we experienced Jane's story together
while each of us were simultaneously
having our own unique experience of
her story - and, possibly, reflecting on
our own.
We still need human storytellers. We
will always need human storytellers.
AI may automate a lot of jobs, but it
will never put human storytellers out of
business. We're too good at what we
do. And the world needs us.
Elsa Powel Strong is vice president of
solution strategy at Ariel. She supports
organizations
and
individuals
to
the influence and communication
build
skills
they need to drive better performance.
Hope Miller is a multifaceted facilitator,
coach and writer. With a background in
theater and psychology, Hope leverages
her expertise to assist business leaders
in developing essential relationships
and
communication
the authors.
skills.
through
Email

https://www.arielgroup.com/team/elsa-powel-strong/ https://trainingindustry.com/glossary/emotional-intelligence/ https://trainingindustry.com/glossary/emotional-intelligence/ https://www.arielgroup.com/team/hope-miller/ https://www.bbc.com/future/article/20200228-how-our-emotions-could-help-save-the-world https://www.bbc.com/future/article/20200228-how-our-emotions-could-help-save-the-world

Training Industry Magazine - Fall 2023

Table of Contents for the Digital Edition of Training Industry Magazine - Fall 2023