Training Industry Magazine - Spring 2023 - 43

for achieving individual and organizational
goals. This research found that 85% of
job success comes from well-developed
soft skills, and just 15% of job success is
a result of technical skills. In line with this,
89% of recruiters have stated that when a
hire doesn't work out, the cause is usually
a lack of soft skills.
Additional research reveals that leading
soft skills are requested four times more
than leading hard skills in employer
job postings, further emphasizing the
importance of these competencies.
Unfortunately, almost 75% of employers
say they have a hard time finding
candidates with the soft skills their
companies need. In an effort to bridge
both digital and soft skills gaps in the most
effective and results-oriented manner
possible, many companies have turned to
role-based skills training as a solution.
Role-based Skills Training
to Bridge Skills Gaps
Role-based skills training refers to
training programs that are designed
to teach specific skills and knowledge
to employees based on their unique
roles or job functions. Role-based
skills training is not only focused
on theoretical learning but also the
practical application of learned skills.
These types of training programs are
aimed at improving the performance of
both individual employees and teams.
Role-based skills training programs
frequently include a combination of
technical skills and soft skills training,
since both are critical components of
on-the-job success.
Role-based training helps employees
stay current with new technologies,
industry trends and best practices,
which in turn helps organizations stay
competitive. This approach focuses on
results and maximizes the value of an
organization's learning and development
(L&D) investment, ensuring that workers
have the skills, tools, knowledge and
resources they need to not only perform
their job but perform it in the most
efficient and effective manner possible.
Oftentimes, organizations deliver rolebased
training
through
directly
in-person
ILT
to employees
sessions
or
through live, VILT sessions. Each of
these methods has its own advantages
and drawbacks, but what these two
training methods do have in common is
that their effects can be complemented
and amplified by the development and
delivery of customized eLearning.
Advantages of eLearning
The use of eLearning has skyrocketed
over the past two decades, with
corporations increasing their use of
eLearning by 900% in the last 16 years,
and for good reason. eLearning itself has
proven to be an efficient, cost-effective
way to provide training and upskilling
opportunities to workers. In fact, every
dollar invested in online training results
in a $30 increase in productivity, and
eLearning typically takes 40% to 60%
less employee time than learning in a
traditional classroom setting.
eLearning provides flexibility and
convenience, allowing learners to
take courses at their own pace, from
wherever they are. Given the shift to
remote and hybrid work, eLearning is
an exceptionally attractive option for
companies that want to deliver training
to dispersed team members.
Custom eLearning
Development
Much of the eLearning that is readily
available to organizations includes
pre-developed, " off-the-shelf " courses
and content. While these off-theshelf
eLearning offerings are typically
sufficient for providing basic or
rudimentary digital or soft skills training,
they do not create the enhanced impact
that customized eLearning does.
Custom eLearning takes the value of
eLearning one step further by taking
into account the specific learning goals,
needs and business objectives of an
organization. This directly parallels
instructor-led, role-based training
by providing personalized learning
centered on workers' individual roles,
responsibilities and functions. Custom
eLearning allows workers to practice
skills and test their knowledge after
instructor-led training sessions have
been delivered, giving them additional
opportunities to perfect their skills.
TRAINING INDUSTRY MAGAZINE - SPRING 2023 I WWW.TRAININGINDUSTRY.COM/MAGAZINE
eLearning provides
flexibility and convenience,
allowing learners to take
courses at their own pace,
from wherever they are.
Tailored quizzes and assessments can
help workers learn auxiliary role-specific
skills and ensure
the
efficacy
of an
organization's role-based training efforts.
With customized eLearning delivered in
conjunction with role-based skills training
sessions, organizations can inspire and
encourage continuous learning that directly
relates to employees' daily work, improves
performance and promotes adaptability.
In Conclusion
Both digital and soft skills gaps continue
to present problems for businesses
around the world. These skills gaps are
projected to cost the global economy
trillions of dollars if left unchecked. With
technology advancing at an exponential
rate and societal shifts causing
unprecedented change, organizations
that want to innovate and thrive in the
future must prioritize their training and
upskilling efforts. Role-based skills
training sessions are a great way for
companies to help employees stay
current with the latest technologies,
industry trends and best practices.
Organizations that truly want to
maximize the impact of (and return
on)
their
L&D investments
should
amplify their role-based skills training
with job-specific custom eLearning.
Customized eLearning enhances rolebased
training
offerings
by
giving
workers
convenient and flexible
modules that can be accessed at any
time, from anywhere, all focused on
employees' individual job functions,
responsibilities and expectations.
Phillip Carmichael, Jr., is a marketing
assistant at Intellezy, where he performs
research on the training industry,
identifying trends and implementing
strategies for growth. Email Phillip.
| 43

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Training Industry Magazine - Spring 2023

Table of Contents for the Digital Edition of Training Industry Magazine - Spring 2023