Training Industry Magazine - Spring 2024 - 25

team may approach AI. Simultaneously,
stay engaged and informed. Understand
or plan for an AI budget. Re-invigorate
that growth mindset and educate
yourself. Read, network, join webinars
and forums. Learn more about AI
systems, applications and tools, as
well as their various pros and cons.
Collaborate with others internally at your
organization and benchmark externally
about various technologies. Share your
thoughts and fears and find out what
others think or have learned.
If your team decides to embrace
a new tool within your company's
parameters, start small. Choose where
to implement AI. Will a specific tool be
useful for only the learning team, talent
processes, HR or even more broadly
at your organization? Create a pilot or
phased approach to the rollout of any
new tools, so any feedback may be
used for improvements or
decisions
about broader applications and
implementations. Measure, monitor and
track data about the AI tool to determine
outcomes and success.
EVALUATION TIPS TO
QUELL OUR FEARS
When evaluating generative AI
tools, specifically around course
development, there are some
considerations beyond cost and
overall
return on investment
(ROI).
Understand the tool's capabilities.
Understand what it can do, but also
how it will interface with your data.
Gain an understanding of the outputs
from the tool. Ask the vendor if there
is a sandbox or pilot environment for
your team to access and experiment
with. Tools that allow selection of
content modalities, branding and other
customizations may assist in learning
content creation that maintains the
company's voice.
Data privacy and security are major
concerns,
and
the
tools
should
provide or come with parameters for
handling sensitive data. Integration
and compatibility for any new AI tools
are key factors if there are already
preferred tools and systems in your
organization. The interface should
be user-friendly. What will the user
experience be and is the tool intuitive?
Or will it require additional training? A
common oversight when purchasing
such tools is around support: Look
for the tool provider's resources for
buyers, like email support, online
help and training (immediate and
ongoing). Another question to ask
the tool vendor is regarding tool
improvements and their release cycle.
If the tool does not fit your needs,
look for others.
Remember, the trendiest tools could
fail if an organization is not ready for
them or if the tool does not fit the
team, department or company culture
and needs.
AI technology is rapidly advancing.
Though it is hard to keep up with
changes, there is no time like the
present to get started on your AI
journey. Recognize and be aware of
any fears. Address them head-on by
educating yourself and your team.
Though widely believed, AI cannot
solve ALL problems or replace human
judgment and oversight. Be aware,
share and experiment, and eventually,
the fear will subside and even you can
embrace AI!
Neha Trivedi, MA, CPTM, is a certified
coach who leads enterprise learning
strategy and colleague development
at Alight Solutions. She provides
thought leadership for learning
transformation by identifying needs
and creating plans that enable
business functions to reimagine their
approaches for optimized learning
solutions. Email Neha.
THOUGH IT IS HARD TO KEEP UP WITH
CHANGES, THERE IS NO TIME LIKE THE PRESENT
TO GET STARTED ON YOUR AI JOURNEY.
TRAINING INDUSTRY MAGAZINE - SPRING 2024 I WWW.TRAININGINDUSTRY.COM/MAGAZINE
25
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Training Industry Magazine - Spring 2024

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