Training Industry Magazine - Spring 2024 - 57

thank learners for their participation
in advance.
* Observe enrollment numbers:
Determine the frequency of reporting
and channels.
* Communicate again!
IMPLEMENTATION
The implementation work stream
includes logistics, infrastructure and
format. Logistics must be considered if
there is a synchronous or asynchronous
course being delivered and a portion of
the workforce requires time away from
their workstation. The individuals on the
workstream should include the facilitator
of the course, if necessary.
* Logistics: If the course will be delivered
in the classroom, rooms need to be
requested and identified. If delivered
via virtual classroom, the infrastructure
and platform should be determined
during planning. Once the format is
selected, testing should occur to ensure
the format is ready to go on the day
of implementation.
* User insights: Prior to launch, provide a
preview of the content to a select group
of employees to gain feedback.
* Sponsor feedback: Prior to launch,
share a preview of the content to the
project sponsor. Share user feedback
with sponsor and areas where feedback
was implemented.
MEASUREMENT
The measurement work stream
includes gathering data and reporting
results. It should be led by someone
who has access to data and reporting
and can provide data summaries and
insights.
* Measurement strategy:
share
data,
The
measurement strategy is the specific
approach to
including
the type of data and the frequency
at which you plan on sharing results.
For example, if data is available
in the middle of the month, set
the expectation that data will be
available at the end of the month. Set
attainable goals for completion (i.e.,
50% of the population will complete
the training).
* Data: Data should include information
that's readily available. If there are preexisting
training insights dashboards,
leverage the data supplied in the
dashboard. Be creative in leveraging
completion, Level 1 and Level 2 data.
* Results: Structure the data in a manner
that demonstrates relevant impact (i.e.,
by leader, level of employee, line of
business). For instance, you may want
to present Level 1 data as favorability
insights or completions data as
utilization insights. Level 1 data can be
presented in the form of NPS scores
if the organization is open. Repeat
reporting data and ask for feedback
from others to determine if the data
is relevant.
BEST PRACTICES
The information shared so far will get
you to the week of implementation.
L&D teams must also
consider
the project team culture, issue
resolution, endorsement and minor
recommendations to achieve optimal
impact. Here are some additional
considerations:
* Create
an
inclusive
culture
on
the project team where all voices
are considered. Allow the project
team to make low- to mid-risk
decisions collectively.
* Leader/sponsor endorsement is
important. Therefore, the initial
message should be sent by the
course sponsor.
* Bring a DEI lens to communications.
* During launch week, host daily calls to
address concerns that surface.
* Share feedback with vendors to
keep them informed of reactions to
the course.
These recommendations could be applied
in both large and smaller organizations.
Remember, implementing learning
solutions successfully builds credibility
with senior leaders and demonstrates
your strategic partnership. A successful
TRAINING INDUSTRY MAGAZINE - SPRING 2024 I WWW.TRAININGINDUSTRY.COM/MAGAZINE
launch, if completed effectively, has
the potential to increase organizational
resources while contributing to the
business's bottom line.
Alaina Doyle has over 20 years of
experience in L&D. In 2013, Alaina
earned two master's degrees from the
University of Texas at Arlington in business
administration and human resource
management. Alaina earned her Ph.D. in
learning technologies from University of
North Texas in May 2023 and is a United
States Army veteran. Email Alaina.
57
TIPS TO OVERCOME
KEY CHALLENGES OF
IMPLEMENTATION
Don't overlook the details: The
implementation of your learning
project can be impeded
someone is not keeping an eye
on the small things. Ensure that
your project team is aware of all
moving parts and is focused on
what matters.
Consider time zones: If you
have a global audience, account
for after-hours delivery to
ensure international audiences
feel included.
Don't double-book your
implementation: It is important
to
monitor
other
business
initiatives that may go live
the week of your initiative.
Your message will be lost. Ask
for a calendar of upcoming
communications or initiatives
to pick a time where you
will have the full attention of
your audience.
Centralize communication: If
classes need to be canceled
and
rescheduled,
multiple
provide
individuals
a
centralized support mailbox and
assign
to
respond to feedback the week
of implementation.
if

https://trainingindustry.com/wiki/measurement-and-analytics/the-kirkpatrick-model/ https://trainingindustry.com/glossary/net-promoter-score-nps/ https://trainingindustry.com/magazine/nov-dec-2020/prove-it-measuring-training-impact-for-the-fourth-industrial-revolution/ https://trainingindustry.com/magazine/nov-dec-2020/prove-it-measuring-training-impact-for-the-fourth-industrial-revolution/ https://www.trainingindustry.com/magazine

Training Industry Magazine - Spring 2024

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