FEATURES 16 20 22 26 30 35 THE SCIENCE OF BUILDING A MORE CREATIVE AND INNOVATIVE WORKPLACE By Dr. Britt Andreatta Creativity and innovation are not the same thing. Both are needed for organizations to thrive. DIGITAL SOLUTIONS TO IMPROVE THE ASSESSMENT EXPERIENCE By Federico Fantacone The digital revolution has vastly increased the types of assessments available to L&D. THE POWER OF PERSONAL PRESENCE By Elsa Powel Strong Bringing your full self to every interaction can make or break an organization. COCONUT PIE AND SUCCESSION PLANNING By Nancy Parsons Coaching and development are key ingredients to effective succession planning. MULTIPLYING EXPERTS AND EXPERTISE IN AN ENTERPRISE By Lexter Martin With higher turnover, it's more important than ever to foster employee expertise. USING EMPATHY TO BETTER UNDERSTAND YOUR CUSTOMER By Shannon Effler and April DeLac Design thinking can help salespeople make deep client connections. 38 42 46 50 55 DESIGNING TRAINING PROGRAMS FOR BEHAVIOR CHANGE By Paul Matthews For training that makes a difference, start with behavior change in mind. CREATING THE VIRTUAL WATERCOOLER EXPERIENCE By Natalie Richardson Informal collaboration is essential: Here are some ways to bring it back. CHAOS IS HERE TO STAY: WHY BUILDING GRIT IS VITAL FOR EXECUTIVE SUCCESS By Kimberly Gerber Change isn't going away: Learners need resilience to keep up. BEYOND THE SMILE SHEET: MEASURING LEVEL 1 TO IMPROVE LEARNING DESIGN By John Cleave and Danielle Hart xAPI data can help you move your measurement beyond the smile sheet. DISRUPTION IS YOUR FRIEND By Megan R. Bell, MPM, PMP These tips will help your organization use disruption as a springboard. TRAINING INDUSTRY MAGAZINE - SUMMER 2022 I WWW.TRAININGINDUSTRY.COM/MAGAZINE | 5https://www.trainingindustry.com/magazine