Training Industry Magazine - Summer 2023 - 43

tells you which environmental factors
are most affecting the impact of
your training. That is, what are the
environmental factors (things that
are
happening
in
the
employee's
immediate work environment) that are
either supporting or sabotaging the
impact of training back on the job?
We call these Level 6 ROI Maximizers
(for business) or the " Transfer Climate "
factors (for other organizations) because
it tells us exactly which climate factors
are most powerful when employees
attempt to transfer what they learned
in training back to their everyday jobs.
I see it as a critical level of evaluation
because this additional analysis can
ultimately tell you how to improve the
impact and ROI of any training program
in the future.
For instance, for the DOI, we measured
how immediate manager support can
influence the effects of training and
found that high manager support can
more than double the impact.
CONCLUSION
Measuring the impact of training is no
longer a nice-to-have. It's an absolute
learning and development imperative
everywhere training is delivered.
Whether you're a business looking for
a profitable return on investment, or a
government agency looking to increase
the health of the organization, you must
measure the impact of your training.
And whether you're training employees
in this world, or out of this world,
stakeholders will still be asking the same
question: " Did the training work? "
By pushing your evaluation strategy
to higher levels of impact and using a
simple 6-level approach, you will not
only be able to tell your stakeholders
whether training is " working " or not,
but also tell them how to improve that
impact. By simply defining how training
leads to new learning, how learning
leads to mission-critical behavior change
and how those behaviors then lead
to positive organizational outcomes,
your measurement results will tell the
entire story of impact. It describes
in very critical detail the employee's
journey from a training event to their
TRAINING INDUSTRY MAGAZINE - SUMMER 2023 I WWW.TRAININGINDUSTRY.COM/MAGAZINE
43
Simply put, measuring the impact of
your training will maximize the impact
of your training. So, if that training is for
government employees who make our
world a better place, then that's reason
enough to measure impact. And if that
training is for employees who shoot
asteroids out of the sky before they
reach our world, then that's an even
better reason to measure impact.
Dr. Paul Leone is an industrial/
organizational psychologist, author and
leading expert at evaluating the impact
of training initiatives. He is the founder
and principal consultant for MeasureUp
Consulting, where he helps training
providers and internal L&D leaders
tell the valuable story of how training
impacts the bottom line. Email Paul.
MEASURING THE IMPACT
OF YOUR TRAINING WILL
MAXIMIZE THE IMPACT OF
YOUR TRAINING.
organization's ROI, and it allows you
to identify all the factors along the way
that can either help or hinder them from
reaching their performance destination.
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Training Industry Magazine - Summer 2023

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