FEATURES 16 21 24 28 33 THE POWER OF A PERFORMANCE-FIRST MINDSET By Bob Mosher Shift your L&D focus from training to supporting performance. FROM CRITICISM TO CATALYST: 5 STEPS TO EMPOWER YOUR FEEDBACK By Rachael Pemberton-Baghurst Constructive feedback involves joint problem-solving and mutual commitment. BRIDGING THE DIGITAL SKILLS GAP By Danny King Upskilling, reskilling and credentials are essential to bridging the digital skills gap. SHORING UP MIDDLE MANAGERS: STRATEGIES TO EQUIP YOUR MANAGERS TO LEAD THEIR TEAMS THROUGH CHANGE AND UNCERTAINTY By Kacie Walters Explore the five concepts that make up the manager ecosystem. DEVELOPING QUANTITATIVE RUBRICS FOR EMPLOYEE COMPETENCY DETERMINATION By John G. Peters, Jr., Ph.D. Learners must develop their own learning plans that guide them through the changing L&D landscape. 36 41 44 46 50 REDEFINING THE LEARNING ECOSYSTEM By Elizabeth Greene Align your learning approach with your organization's structure, needs and culture. AN EVALUATION STRATEGY THAT'S OUT OF THIS WORLD By Paul Leone, Ph.D. Adjust your evaluation strategy to account for any organizational goals. WHY INTERNAL CUSTOMER SERVICE IS MORE VITAL THAN EVER By Jane Rexworthy Foster better relationships and training by embracing a " prosumer " mindset. 4 IDEAS FOR BUILDING PEER-TO-PEER LEARNING IN SALES TEAMS By Michael McNary Replicate the knowledge sharing of the sales floor in a hybrid environment. THE POWER OF SERVANT LEADERSHIP By Jason R. Weber Empower your leaders to share in team goals, recognize individual strengths and more. TRAINING INDUSTRY MAGAZINE - SUMMER 2023 I WWW.TRAININGINDUSTRY.COM/MAGAZINE 5https://www.trainingindustry.com/magazine