Training Industry Magazine - Winter 2022 - 9

ERIN DESTEFANIS
GUEST EDITOR
THE EMPATHY MODEL:
DESIGNING VIRTUAL EXPERIENCES
A recent study published by Deloitte
indicates that 40% of learning will be
facilitated virtually with some organizations
moving to 90%. Successful execution was
attributed to the intentional and reflective
design of the learning experience. Placing
intention on the actual learning experience
creates yet another hurdle to overcome.
With the EMPATHY learning experience
model as the foundation for virtual design,
learners are empowered to make deep,
meaningful connections within the content .
The model can be broken down into seven
components:
E: ENVIRONMENT
A psychologically safe learning environment
requires shared understanding, modeling
behaviors and protecting the privacy of
the learner.
QUESTIONS TO CONSIDER:
* Is dedicated time built into the training
agenda to provide an opportunity to
use the platform?
* Are lighting, sound and a virtual
background to maintain privacy
provided in advance?
M: MEMORABLE MOMENTS
If content is king in the learning space,
creating memorable moments with
intention is queen.
QUESTIONS TO CONSIDER:
* Does the training agenda include a
meaningful icebreaker?
* Is there an opportunity for collaboration,
Q&A and group discussion devoted for
each hour of training?
TRAINING INDUSTRY MAGAZINE - WINTER 2022 I WWW.TRAININGINDUSTRY.COM/MAGAZINE
* Are moments of laughter and/or joy
embraced and celebrated?
P: PEER-TO-PEER LEARNING
Peer-to-peer learning activates the
essential principles of adult learning.
QUESTIONS TO CONSIDER:
* Are
opportunities
for
information
sharing or teaching back provided?
* Are instructional activities trainerfocused
or trainee-focused?
A: ATTENTION
Chunking is the process of breaking
complex concepts into small pieces.
QUESTIONS TO CONSIDER:
* Are opportunities to paraphrase,
summarize or report out provided for
each step?
* Are visuals provided to increase
retention and recall?
T: TIME
Through differentiated instruction, time is
maximized and contributes to meeting the
needs of all learners.
QUESTIONS TO CONSIDER:
* Have breaks and lunch been excluded
from time allocation?
IF CONTENT IS KING,
CREATING MEMORABLE
MOMENTS WITH
INTENTION IS QUEEN.
QUESTIONS TO CONSIDER:
* What are your organization's core
values?
* What opportunity exists?
Y: YOU, THE L&D PROFESSIONAL
Just as core values guide organizations,
the learning professional's educational
philosophy guides and informs the realtime
approach.
QUESTIONS TO CONSIDER:
* What are my core values?
* What is the role of learning in the current
environment?
* How does my approach align with my
core values?
Erin DeStefanis is manager of corporate
training an operational development at
Freedom Mortgage Corporation. Erin
has more than 20 years of experience
as an educator, learning designer and
career coach. Email Erin.
| 9
H: HEART
The core values of an organization are
guideposts toward meeting common
business goals.

https://www2.deloitte.com/content/dam/Deloitte/in/Documents/human-capital/in-hc-future-of-learning-in-the-wake-of-COVID-19-noexp.pdf https://www.trainingindustry.com/magazine

Training Industry Magazine - Winter 2022

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