Training Industry Magazine - Winter 2023 - 41
Digital enterprise adoptions usually fail
because the applied learning solution
does not address the critical learning
needs of front-line learners. The
nature of digital enterprise software
implementations is not well understood,
and this usually results in a learning
solution that is overwhelming to
learners and does not help achieve the
performance required to reach a return
on investment. However, a lean learning
approach - one that focuses on
learning as a journey and not an event
- can transform your next technology
adoption and improve adoption metrics.
MOST TECHNOLOGY
ADOPTIONS FAIL
The failure of front-line employees
to succeed in using new enterprise
software is extremely consequential
for an organization. For example,
the implementation of enterprise
resource planning (ERP) suites such
as SAP S/4HANA or Oracle potentially
changes the daily technology tasks
and associated business processes of
almost every person at every level of
an organization.
Considerable
business
resources
and time are invested in ERP
implementations, and many, if not most,
of the organizations that undergo these
efforts fail to achieve a return on their
sizable investment. In fact, according to
the 2019 study, " Critical Success Factors
of ERP Implementation in SMEs, " only
8.6% of ERP implementations stay within
their original budget, 43% are completed
on time, and only 33% realize significant
business benefits.
Many believe these projects fail because
the technology is too difficult to use,
or the wrong solution was selected.
Others think that failure is caused by
inadequate training or inadequate
involvement by senior leadership. But
it is something else. These failures
result from a misunderstanding of
the fundamental challenges faced in
the implementation phase of a digital
enterprise transformation, and this
leads to a workforce that struggles to
adopt new technology procedures and
business processes.
A FRAMEWORK FOR
THINKING ABOUT DIGITAL
TRANSFORMATIONS
The Cynefin Framework is often
described as a " sense-making " tool
and is key to understanding effective
solutions to different business
challenges. This framework divides
challenges into four different domains,
as shown in the table below.
Cynefin Framework
Complex
Chaotic
Complicated
Obvious/Simple
Solutions to problems in the obvious/
simple domain are defined, meaning
the causes and solutions are typically
well known, and best practices may
be applied. The issue of having
untied shoes is a perfect example of
a problem/solution set in this domain.
If your shoes are untied, you typically
apply your own best practice to tie
them back up. Solutions to issues in
the complicated domain can typically
be solved by " good practices, " and the
application of expertise. A solid example
of this domain is a heart transplant. The
conditions that caused the problem
are clear, and the many steps of the
solution are well-known and can be
performed successfully by an expert.
Chaotic situations, such as a volcano
erupting, typically have no solutions at
all, except for embracing your fight-orflight
response.
The complex domain is different. These
challenges involve a considerable
number of variables, so much so that
it is extraordinarily difficult to predict
results. In this domain, large changes
may have no effect, while small changes
may have extraordinarily large effects.
Complexity means that best practices
and the application of expertise may
result in not solving the problem - but
instead, may make the situation much,
much worse. The numbers show the
challenge. The 2017 study, " ERP System
Implementation in Large Enterprises: A
Systematic Literature Review, " found that
66% to 70% of all ERP implementations
never achieve a return on investment.
TRAINING INDUSTRY MAGAZINE - WINTER 2023 I WWW.TRAININGINDUSTRY.COM/MAGAZINE
One of my favorite analogies to describe
this phenomenon, which betrays my age
a bit, is the Death Star from the original
" Star Wars " movie. A huge amount
of time and resources were spent in
constructing a massive technological
solution, and it got ruined in an instant
by a proton torpedo. Small variables
with large consequences, indeed.
This is why taking an agile response
to technology implementations is so
important. We need to be flexible and
adaptable and have a team in place
that will strive to be successful no
matter the circumstances.
THE WRONG APPROACH
TO TECHNOLOGY
ADOPTIONS
Learning and development (L&D)
teams in ERP implementations
usually adopt the ADDIE method -
analyze, design, develop, instruct and
evaluate. This method is fine for some
situations, such as in the " simple " and
" complicated " domains of the Cynefin
Framework, but it does not work
reliably in the " complex " domain.
We need to be flexible
and adaptable and have
a team in place that will
strive to be successful no
matter the circumstances.
The challenge with the ADDIE method
is that it assumes perfect knowledge
in the analysis and design phases of
the technology implementation effort.
In other words, the business problem
| 41
https://thecynefin.co/about-us/about-cynefin-framework/
https://trainingindustry.com/wiki/content-development/agile-learning-design/
https://trainingindustry.com/glossary/addie-model/
https://www.trainingindustry.com/magazine
Training Industry Magazine - Winter 2023
Table of Contents for the Digital Edition of Training Industry Magazine - Winter 2023
From the Editor
Table of Contents
4 Steps To Set Your Learning Resolutions For 2023
How To Future-proof Your Edtech Investment
Unprecedented Challenges Require Aligned Responses
Repurposing Employee Resource Groups To Support Learning and Development
How High-performing Leaders and Teams Can Leverage Adaptive Learning and Change To Accelerate New Growth
From Creation to Enablement: The Future Skills L&D Professionals Need
Lights, Camera, Action! Behind the Scenes of Successful Hybrid Learning Events
A Mutual Gains Approach To Measuring ROI: Why It Pays To Align Learning Initiatives With Business Goals
3 Reasons Why Social Learning Is More Important Than Ever
The Power of Self-directed Learning
A Lean Learning Approach For Your Next Digital Transformation
How To Create a Learning Journey
Virtual Employee Engagement Through Virtual Conversational Leadership
Thinking Outside the Bootcamp
The Rising Importance of Data Literacy in Organizational Success
Transform Your Culture With Continuous Learning
Crafting an Internship Training Program To Grow Your Organization From Within
Crisis of Confidence?
Practical Tips for Optimizing Self-directed Learning
How upGrad Is Building an Integrated Platform For Lifelong Learning
Company News
Training Industry Magazine - Winter 2023 - Intro
Training Industry Magazine - Winter 2023 - Cover1
Training Industry Magazine - Winter 2023 - Cover2
Training Industry Magazine - Winter 2023 - CT1
Training Industry Magazine - Winter 2023 - CT2
Training Industry Magazine - Winter 2023 - From the Editor
Training Industry Magazine - Winter 2023 - 4
Training Industry Magazine - Winter 2023 - 5
Training Industry Magazine - Winter 2023 - Table of Contents
Training Industry Magazine - Winter 2023 - 7
Training Industry Magazine - Winter 2023 - 8
Training Industry Magazine - Winter 2023 - 4 Steps To Set Your Learning Resolutions For 2023
Training Industry Magazine - Winter 2023 - 10
Training Industry Magazine - Winter 2023 - How To Future-proof Your Edtech Investment
Training Industry Magazine - Winter 2023 - 12
Training Industry Magazine - Winter 2023 - Unprecedented Challenges Require Aligned Responses
Training Industry Magazine - Winter 2023 - 14
Training Industry Magazine - Winter 2023 - Repurposing Employee Resource Groups To Support Learning and Development
Training Industry Magazine - Winter 2023 - How High-performing Leaders and Teams Can Leverage Adaptive Learning and Change To Accelerate New Growth
Training Industry Magazine - Winter 2023 - 17
Training Industry Magazine - Winter 2023 - 18
Training Industry Magazine - Winter 2023 - 19
Training Industry Magazine - Winter 2023 - From Creation to Enablement: The Future Skills L&D Professionals Need
Training Industry Magazine - Winter 2023 - 21
Training Industry Magazine - Winter 2023 - 22
Training Industry Magazine - Winter 2023 - 23
Training Industry Magazine - Winter 2023 - Lights, Camera, Action! Behind the Scenes of Successful Hybrid Learning Events
Training Industry Magazine - Winter 2023 - 25
Training Industry Magazine - Winter 2023 - 26
Training Industry Magazine - Winter 2023 - 27
Training Industry Magazine - Winter 2023 - 28
Training Industry Magazine - Winter 2023 - A Mutual Gains Approach To Measuring ROI: Why It Pays To Align Learning Initiatives With Business Goals
Training Industry Magazine - Winter 2023 - 30
Training Industry Magazine - Winter 2023 - 31
Training Industry Magazine - Winter 2023 - 3 Reasons Why Social Learning Is More Important Than Ever
Training Industry Magazine - Winter 2023 - 33
Training Industry Magazine - Winter 2023 - 34
Training Industry Magazine - Winter 2023 - 35
Training Industry Magazine - Winter 2023 - The Power of Self-directed Learning
Training Industry Magazine - Winter 2023 - 37
Training Industry Magazine - Winter 2023 - 38
Training Industry Magazine - Winter 2023 - 39
Training Industry Magazine - Winter 2023 - A Lean Learning Approach For Your Next Digital Transformation
Training Industry Magazine - Winter 2023 - 41
Training Industry Magazine - Winter 2023 - 42
Training Industry Magazine - Winter 2023 - 43
Training Industry Magazine - Winter 2023 - How To Create a Learning Journey
Training Industry Magazine - Winter 2023 - 45
Training Industry Magazine - Winter 2023 - Virtual Employee Engagement Through Virtual Conversational Leadership
Training Industry Magazine - Winter 2023 - 47
Training Industry Magazine - Winter 2023 - 48
Training Industry Magazine - Winter 2023 - 49
Training Industry Magazine - Winter 2023 - Thinking Outside the Bootcamp
Training Industry Magazine - Winter 2023 - 51
Training Industry Magazine - Winter 2023 - 52
Training Industry Magazine - Winter 2023 - 53
Training Industry Magazine - Winter 2023 - The Rising Importance of Data Literacy in Organizational Success
Training Industry Magazine - Winter 2023 - 55
Training Industry Magazine - Winter 2023 - 56
Training Industry Magazine - Winter 2023 - 57
Training Industry Magazine - Winter 2023 - Transform Your Culture With Continuous Learning
Training Industry Magazine - Winter 2023 - 59
Training Industry Magazine - Winter 2023 - 60
Training Industry Magazine - Winter 2023 - 61
Training Industry Magazine - Winter 2023 - Crafting an Internship Training Program To Grow Your Organization From Within
Training Industry Magazine - Winter 2023 - 63
Training Industry Magazine - Winter 2023 - 64
Training Industry Magazine - Winter 2023 - 65
Training Industry Magazine - Winter 2023 - 66
Training Industry Magazine - Winter 2023 - Crisis of Confidence?
Training Industry Magazine - Winter 2023 - 68
Training Industry Magazine - Winter 2023 - Practical Tips for Optimizing Self-directed Learning
Training Industry Magazine - Winter 2023 - How upGrad Is Building an Integrated Platform For Lifelong Learning
Training Industry Magazine - Winter 2023 - Cover3
Training Industry Magazine - Winter 2023 - Cover4
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_summer2024
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_spring2024
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_winter2024
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_fall2023
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_summer2023
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_spring2023
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_winter2023
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_fall2022
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_summer2022
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_spring2022
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_winter2022
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20210102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20201112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20200102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20191112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20190102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20181112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20180102
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170910
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170708
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170506
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20170304
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20171112_se
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_20161112
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016sales
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2016winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015outsourcing
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015leadership
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2015winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2014winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2013winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2012winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2011winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2010winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009spring
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2009winter
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008fall
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008summer
https://www.nxtbook.com/nxtbooks/trainingindustry/tiq_2008spring
https://www.nxtbookmedia.com