Training Industry Magazine - Winter 2023 - 59

At its core, 70-20-10 is a simple formula
that suggests the optimal mix of settings
for employees to learn. It states that
learners should obtain:
› 70% of learning from on-the-job,
continuous, experiential workplace
experiences.
› 20% from social interactions and
learning with others.
› 10% from formal, structured,
educational programs.
Understanding each category is the first
step to developing a culture that values -
and benefits from - continuous learning.
The Benefits of 70-20-10 ›››
When effectively implemented, the 7020-10
method:
› Enables continuous learning, which
will happen at the right time and place
when it is most needed.
› Maximizes the time employees spend
on the job because they are learning
in the flow of work.
› Ensures employees learn from
relevant, meaningful experiences.
› Fosters engagement by providing
variation in learning methodologies.
› Gives learners greater freedom to
select their learning experiences,
including elective
learnings
upskilling opportunities.
› Enhances the organizational learning
culture as employees begin to adopt
a growth mindset.
› Helps reduce formal training costs.
and
› Shadow/observe a colleague on
the job.
› Adopt search engines and search
functionality to locate content.
Incorporating Social
Learning ›››
Social learning occurs when employees
learn from and with each other. It is a
powerful way to make learning on the
job a reality. This shouldn't come as a
surprise, since human beings are social
by nature. What may be surprising are
the unique advantages of social learning.
TRAINING INDUSTRY MAGAZINE - WINTER 2023 I WWW.TRAININGINDUSTRY.COM/MAGAZINE
› Partner with human resources (HR),
compliance and information technology
(IT) as you assess your organization's
readiness for innovative technologies.
› Consider incorporating tools that
offer real-time feedback, ready-touse
content repositories that can be
leveraged across departments, or
automated chatbot services that offer
FAQ support.
› Beta-test new technologies with a
pilot group to refine your processes
and organically create champions
before rolling them out to the
entire organization.
| 59
Leveraging the 70-20-10 model can help
to promote continuous learning in the
workplace, but where do you begin?
Rebalancing for
Continuous Learning ›››
While 70-20-10 is suggested as the
optimal balance, it's important to
note that learning will look differently
across organizations. To create the
right balance of learning for your
organization, assess your organization's
current ratio of formal, social and onthe-job
learning. You may find a need to
reduce focus on structured, facilitated
learning experiences and shift attention
to learning on the job and from
social scenarios.
You may be unsure how you can
successfully encourage learning that
seems inherently unstructured. At its core,
the key to facilitating workplace learning
is twofold. First, it involves ensuring
relevant content and tools are readily
accessible. Second, it means promoting
a safe, collaborative environment.
You can support informal learning by
encouraging individuals to:
› Take
advantage
of
performance
support materials (e.g., checklists, job
aids, flow charts and scripts).
› Participate in asynchronous forums.
› Engage with pop-ups, chatbots and
predictive technologies.
› It can take place 24/7, synchronously
or asynchronously.
› It can happen face-to-face either in a
live environment or virtually.
› All employees can participate.
› It encourages collaboration and crossfunctional
partnerships.
Coaching,
mentoring,
role-plays,
group discussions and online learning
communities are all great examples
of how to promote social learning. No
matter how you decide to boost social
learning, it's a good idea to start with
a few select opportunities and then
assess how to expand.
Don't worry too much about whether
opportunities fall under the 20% or 70%
bucket of the 70-20-10 model. The key
is to create a comfortable environment
where participants feel safe asking for
help, discussing their setbacks and
failures and sharing knowledge and
best practices.
Real-world Tactics for
Continuous Learning ›››
There are many ways you can support
a
culture
of
continuous
learning
and set employees up for success.
Consider the following as you develop
your program.
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Training Industry Magazine - Winter 2023

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