Training Industry Magazine - Winter 2024 - 24

As these new capabilities develop, a
new set of personnel will be required
to build, maintain, operate and
regulate them - creating a whole new
workforce. New positions will also be
required, many of which wouldn't have
existed without AI. Much like previous
generations before us, the job roles of
tomorrow are still unknown.
One way or the other, job roles will
inevitably be disrupted. Sectors that rely
heavily on repetition or rule-based tasks
such as data entry, customer service
and preliminary research are at risk of
job replacement by AI. Roles such as
marketing and content generation are
seeing a transformation - a new way of
doing things thanks to AI. The adoption
is relatively new, and on a daily basis,
we are seeing new use cases for AI
creating new job roles and potentially
new industries. The accelerated pace
of change is altering the fundamental
nature of how we live and work, and this
change means that almost continually
upskilling will be critical.
What Skills are Needed?
Across all levels, and much like computer
literacy, basic AI knowledge, and
knowledge of common AI tools will become
essential. For employees at all levels, the
key lies in adapting and leveraging AI
tools within their roles. Whether optimizing
tasks
to
support
sales,
generating
marketing copy or identifying upselling
opportunities, AI can allow individuals to
focus on higher-value strategic thinking.
This necessitates developing data literacy,
learning basic coding languages and
enhancing collaboration skills - all crucial
for navigating the evolving AI landscape.
Regardless of age or the organizational
level, AI will influence roles. With the
right upskilling, it can also help to shape
and redefine career paths. Consider the
follow roles as an example:
* Chief experience officers (CXOs) can
begin by understanding the value
of AI in the business. AI can offer
transformative opportunities for an
organization
or
Upskilling is not an option:
It's a necessity.
its workforce or use the technology to
help inform financial decisions. They
can do this by:
* Understanding and utilizing AIdriven
insights to predict and
respond to learner needs.
* Learning about the ethical and
responsible use of AI, including the
concerns about bias, transparency
and privacy.
* Staying up to date: The field of AI
is constantly evolving, so CXOs will
need to continuously work to stay
abreast of new advances.
offer a chance to
reimagine how things can be done. A
CXO can increase the productivity of
24
* Management and professionals
need to know how to adapt and use
AI tools within their roles. AI can be
used to optimize tasks, whether that's
to support a sales pitch draft, create
marketing copy or identify upselling
opportunities, allowing the team to be
freed up for higher value, intellectual
and strategic activities. They can do
this by:
* Improving their data literacy
skills.
Understanding the
specifics of how AI works to
collect, analyze and interpret data
will prove essential to individual
contributors and managers, not
just informing how they apply the
technology but how they interpret
the results they generate.
* Learning basic coding languages
like
Python
or
R
will
help
employees contribute directly
to the automation process, as
well as enabling them to better
understand and correct the output
they're getting from AI.

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Training Industry Magazine - Winter 2024

Table of Contents for the Digital Edition of Training Industry Magazine - Winter 2024