Training Industry Magazine - Winter 2024 - 35

Each engagement,
event and task that
learners experience
is a touchpoint.
insights and goals in mind, keep your
design pragmatic and ruthlessly relevant
and be careful not to overcomplicate it.
Test and iterate as often as you can and
be ready and willing to change your ideas
based on feedback.
Key Themes for an Exceptional
Learning Journey
A key risk in the delivery of learning journeys
is losing your learners' engagement over
time. As you develop your journey and
touchpoint maps, consider the following
themes. They can take you from a solution
that broadly meets your needs to one
3. Design the Journey
With the core components of the
ecosystem and an understanding of your
goals in place, the next step is to design
the headline journey arc that'll take your
learners from where they are now to
where you need them to be. There are
many approaches to this, and they are all
based on building a structured practical
growth journey that puts the key enabling
skills, knowledge and attitudes in place
for success.
The journey arc needs to deliver
foundational information to learners,
let them consider it, have them use it
and have them engage in hands-on
practice. A designer will often develop a
learning experience by layering, building
complexity and challenge to promote
a learner's confidence as they move
through each learning touchpoint.
4. Map the Learning Touchpoints
This is where you connect your existing
learning ecosystem to your emerging
journey map. Each engagement, event
and task that learners experience is a
touchpoint. These touchpoints could be
any learning component: a live workshop,
a digital microlearning moment, an onthe-job
assignment, a cohort tutorial or
a journaling exercise. Each touchpoint
should bring specific value to your learner
by delivering context, introducing new
skills or putting knowledge into practice.
As you develop learner touchpoints,
your original journey arc may take a new
direction. Be careful to keep your initial
10 Components of an Effective Learning Ecosystem
Inspired by the work of Professor Diana Laurillard and adapted
by many years of practice, these 10 foundations of an effective
learning ecosystem describe the full range of components we
believe are critical to an effective learning ecosystem:
1. Learner engagement and motivation: What approaches will you
use to engage and motivate learners?
2. Acquisition: What learning events, content and touchpoints will
be the core part of your journeys?
3. Inquiry and search: How will you respond to the immediate
needs of learners?
4. Discussion: What kind of conversations can you build in to
support the learning?
5. Collaboration: What integrated tools can support cooperation,
creativity and problem-solving?
6. Reflection: What strategies can promote reflection and
content review?
7. Practice: How will you give your learners the opportunity to try
out their new skills?
8. Application: How will you translate the learning into real-world
behaviors to build confidence?
9. Assessment: What systems do you have in place to understand
and record your learners' new capabilities?
10. Support: What support do you have in place for your learners as
they learn?
that endures and sets new standards for
learning in your organization.
Meaning and mission: Understanding
the meaning and mission of their learning
deepens learners' engagement. Define
the golden thread that links learning
experiences together, present it clearly to
your learner at the start and always keep it
at the heart of your journey.
Context: To ensure continued
commitment, your learners should
understand how each component, activity
and touchpoint contributes to the overall
goal whole journey. Make sure the value
of each task is made clear to them.
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Training Industry Magazine - Winter 2024

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