Training Industry Magazine - Winter 2024 - 49

say, " Your attention to detail and creative
problem-solving in the XYZ project led to
a 15% increase in customer satisfaction,
and your initiative to streamline the
process saved the team 20 hours per
week. " Specific feedback reinforces the
employee's actions and highlights their
value to the organization. It also shows
you have been paying attention!
Keep It Positive
While
it's
essential to address areas
for improvement, it's equally important
to highlight the positive aspects of an
employee's performance. Celebrate their
achievements and acknowledge their
hard work. Positivity breeds motivation
and a sense of accomplishment. A review
that focuses solely on obstacles and
shortcomings is demoralizing.
Check Your Language
The language you use in a performance
review influences its impact. Avoid overly
critical or harsh language. Instead, opt for
constructive and supportive language. Use
phrases like " growth opportunities " instead
of " weaknesses, " and substitute ones like
" you need to improve " with " here's how you
performance reviews that
engage and motivate is a critical skill for
people leaders to build and enhance to
ensure elevated levels of satisfaction
and engagement in their teams.
Writing
ANNOUNCING THE TRAINING INDUSTRY
can develop further. " Include action verbs
like " solve, " " advocate " and " listen " so you
are being specific about the behaviors and
actions you want to see. Similarly, avoid
using " always and never " because such
absolutes are rarely true.
EMBRACE THE
DUAL REFLECTIVE
AND FORWARDLOOKING
NATURE
OF
REVIEWS.
These summative written documents
serve as platforms to springboard
growth-oriented performance review
discussions as part of the overall
performance management process. By
focusing on engagement and motivation
in the written portion of performance
reviews, you will have set your team up
for success into the next year.
CONCLUSION
Performance reviews serve a vital role in
employee retention and organizational
success, but few managers (and perhaps
even fewer employees) look forward to
them as the opportunities they are. By
embracing the dual reflective and forwardlooking
nature of reviews, employee
expectations and four keys to crafting
written reviews, you will set the stage for
developmental conversations that increase
employee engagement and motivation
and unlock your team's potential.
Mickey Fitch-Collins, Ph.D., (she/her)
is an instructor for Learnit, a global
leader in corporate training solutions
that has upskilled more than 1.8 million
professionals over the last nearly 30
years. Email Mickey.
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Training Industry Magazine - Winter 2024

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