HRO Today January February 2020 - 14

Cover Story
Heffernan speaks to associates at the " Independence University " leadership speaker series. She shared her perspective
on how HR supports the company and grows associates professionally.
in terms of demographics within the company, but
we were not fully leveraging D&I from a business
perspective. We didn't have a formal strategy or
programs for D&I or the means to hear the voices of the
different demographics we had.
When we did our engagement survey in the early years,
I asked for data slices on certain demographics and
how they responded to certain questions. Through
this practice, I spotted some challenges. For example,
turnover was much higher among multicultural men.
Some comments showed that the multicultural men
demographic felt like they were just here for a job,
there weren't many growth opportunities, and they
didn't see people that looked like them in higher ranks.
It was disenfranchising.
We launched focus groups for our multicultural men at
all levels and did intake from them. We saw how much
work we had to do to truly embrace this group and
[14]
HRO TODAY MAGAZINE
| JANUARY/FEBRUARY 2020
make them feel respected and valued. We brought them
into the fold and asked them for help because we were
not where we should be. As a result, we founded our
first ARG, " Multicultural Men. " It was a result of taking
advantage of data and converting it into meaningful
business intelligence. This cohort was instrumental in
driving the company and culture forward by engaging
them in business solutions.
Now we have 10 ARGs that are key components to our
company, our strategy, and our engagement. Each ARG
has an executive sponsor from our leadership diversity
council to help guide, lead, and support. We also have
an associate resource council that helps with training,
development, and best practice sharing about what's
working and what's not.
The ARGs are self-directed and are typically a grassroots
effort that is pitched to our director of D&I. When
a new ARG is formed, we publicize it through an

HRO Today January February 2020

Table of Contents for the Digital Edition of HRO Today January February 2020

HRO Today January February 2020 - 1
HRO Today January February 2020 - 2
HRO Today January February 2020 - 3
HRO Today January February 2020 - 4
HRO Today January February 2020 - 5
HRO Today January February 2020 - 6
HRO Today January February 2020 - 7
HRO Today January February 2020 - 8
HRO Today January February 2020 - 9
HRO Today January February 2020 - 10
HRO Today January February 2020 - 11
HRO Today January February 2020 - 12
HRO Today January February 2020 - 13
HRO Today January February 2020 - 14
HRO Today January February 2020 - 15
HRO Today January February 2020 - 16
HRO Today January February 2020 - 17
HRO Today January February 2020 - 18
HRO Today January February 2020 - 19
HRO Today January February 2020 - 20
HRO Today January February 2020 - 21
HRO Today January February 2020 - 22
HRO Today January February 2020 - 23
HRO Today January February 2020 - 24
HRO Today January February 2020 - 25
HRO Today January February 2020 - 26
HRO Today January February 2020 - 27
HRO Today January February 2020 - 28
HRO Today January February 2020 - 29
HRO Today January February 2020 - 30
HRO Today January February 2020 - 31
HRO Today January February 2020 - 32
HRO Today January February 2020 - 33
HRO Today January February 2020 - 34
HRO Today January February 2020 - 35
HRO Today January February 2020 - 36
HRO Today January February 2020 - 37
HRO Today January February 2020 - 38
HRO Today January February 2020 - 39
HRO Today January February 2020 - 40
HRO Today January February 2020 - 41
HRO Today January February 2020 - 42
HRO Today January February 2020 - 43
HRO Today January February 2020 - 44
HRO Today January February 2020 - 45
HRO Today January February 2020 - 46
HRO Today January February 2020 - 47
HRO Today January February 2020 - 48
HRO Today January February 2020 - 49
HRO Today January February 2020 - 50
HRO Today January February 2020 - 51
HRO Today January February 2020 - 52
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